Training Specialist - Food & Beverage
Wynn Resorts · Las Vegas, Nevada, United States
Wynn Las Vegas is seeking a polished, organized, and guest-focused Training Specialist – Food & Beverage to deliver and coordinate the recurring training that keeps our dining team members confident, consistent, and prepared to deliver world-class experiences. Working from established curricula and service standards, this role facilitates training, coordinates schedules and logistics, and maintains accurate training records across casual, quick-service, and full-service dining venues. The Specialist partners closely with Learning & Development and Food & Beverage leadership to ensure every team member receives the right training at the right time.
Key Responsibilities
Training Facilitation
- Facilitate recurring Food & Beverage training using established curricula, instructor guides, and materials, including new hire and department orientation, service standards refreshers, systems and point-of-sale training, and annual compliance training.
- Deliver classroom, virtual, and on-the-job training sessions tailored to hourly team members across all dining venues.
- Host and coordinate external vendor training content and sessions.
- Support large-scale Food & Beverage training rollouts, venue openings, and special projects as a facilitator and coordinator
Coordination & Administration
- Schedule and coordinate training sessions, including room reservations, materials preparation, attendee communication, and follow-up with venue leaders.
- Maintain the Food & Beverage training calendar and accurate training records, attendance, and Learning Management System completions.
- Prepare regular training completion and attendance reports for Learning & Development and Food & Beverage leadership.
- Coordinate with venue trainers and subject matter experts to track on-the-job training progress, sign-offs, and certification checklists.
- Communicate upcoming training opportunities to team members and leaders using established templates and channels.
- Maintain training rooms, equipment, audio-visual technology, and supplies in a ready-to-use condition.
Quality & Continuous Improvement
- Administer knowledge checks and post-training evaluations; compile results and share observations and improvement suggestions with the Division Training Manager.
- Keep existing handbooks, job aids, and reference materials current by making approved updates that reflect policy, menu, and procedure changes, in partnership with Learning & Development.
- Collaborate with Learning & Development peers to ensure consistent training quality and alignment with company-wide initiatives.
- Perform additional responsibilities as assigned.
- Bachelor's degree in Hospitality, Business, Education, Human Resources, or a related field and 2–4 years of training/facilitation experience or Food & Beverage, hotel, or casino operations experience (or an equivalent combination of education and experience).
- Experience in Food & Beverage operations, hospitality, or Learning & Development.
- Strong facilitation and presentation skills, with the ability to engage adult learners and present confidently to groups of varying sizes.
- Working knowledge of adult learning principles.
- Excellent written and verbal communication skills, with the ability to communicate with all levels of the organization.
- Advanced organizational and follow-up skills, with the ability to manage multiple sessions, schedules, and deadlines simultaneously.
- Strong quality orientation, attention to detail, and accuracy in record keeping.
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, and Teams).
- Ability to work independently and collaboratively in a fast-paced environment.
- Must be able to work a flexible schedule to support a 24/7 operation.
- Must be 21 years of age or older.
- Must meet attendance guidelines and adhere to regulatory, departmental, and company policies.
- Must model the professional, polished appearance and behavior required by company standards.
Preferred
- Experience in both quick-service and full-service dining operations.
- Knowledge of luxury service standards and evaluation methods.
- Experience with Learning Management Systems, including scheduling, tracking, and reporting.
- Prior experience facilitating training in a hospitality or casino environment.
- Learning & Development certifications or professional affiliations.
Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.