2nd shift Warehouse Lead
Mattel · Jonestown, Pennsylvania, United States · onsite
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
The Receiving & Warehouse Lead oversees daily inbound receiving and warehouse operations in a B2B distribution environment. The role ensures strict safety compliance, accurate inventory receiving and storage, proper stack building, and efficient utilization of clamp-truck labor, while coordinating the safe unloading of containers, inventory verification, putaway, consolidation, re-warehousing, and Hot Zone replenishment.
The Lead is responsible for coordinating the daily activities of more than 10 Clamp Truck Operators (CTOs), Warehouse Auditors, Checkers, and supporting associates, ensuring inventory is accurately received, posted, located, and maintained in the warehouse management system.
- Lead daily receiving dock and warehouse operations, coordinating inbound container unloading, receiving priorities, putaway, storage, consolidation, re-warehousing, and replenishment activities.
- Enforce all applicable OSHA requirements and site-specific safety standards, including PPE, trailer restraints, dock plates, equipment safety, pedestrian separation, and safe material-handling practices.
- Conduct pre-shift safety and equipment checks and maintain safe, organized receiving docks, staging lanes, warehouse aisles, and emergency access routes.
- Oversee the safe unloading of inbound trailers and containers and ensure product stacks meet established stacking, tie-pattern, stability, alignment, clamp-pressure, and product-handling standards.
- Coordinate and lead the daily activities of 10+ Clamp Truck Operators (CTOs), Warehouse Auditors, Checkers, and supporting associates, assigning work according to operational priorities.
- Assign and balance CTO labor across receiving, putaway, consolidation, re-warehousing, storage, and Hot Zone replenishment to support timely dock clearance and efficient warehouse utilization.
- Verify inbound inventory against receiving documentation for SKU, dash code, quantity, carton count, product condition, and other required information before inventory is released for putaway.
- Ensure inventory is accurately received, checked, posted, moved, and assigned to the appropriate warehouse locations within the warehouse management system.
- Identify and escalate shortages, overages, damages, water damage, and inventory discrepancies, ensuring affected inventory is properly identified, segregated, controlled, and communicated to Inventory Control.
- Coordinate inventory placement based on SKU, dash code, stack dimensions, location capacity, storage requirements, and product accessibility, while maintaining safe and stable storage conditions.
- Oversee inventory consolidation and re-warehousing activities to maximize warehouse space, improve material flow, and maintain accurate inventory locations and system records.
- Coordinate Hot Zone replenishment and other inventory movements to maintain product availability and support uninterrupted outbound shipping operations.
- Monitor CTO productivity and labor utilization, including stacks moved, putaway completion, travel time, downtime, receiving lane clearance, and equipment availability; identify bottlenecks and recommend process improvements.
- Partner with Receiving, Shipping, Inventory Control, Warehouse Auditors, Checkers, and other operational teams to resolve inventory discrepancies, support cycle counts and audits, and maintain accurate physical and system inventory.
- Lead shift start-up meetings, provide training, coaching, and performance feedback, track receiving, inventory, productivity, damage, replenishment, and safety KPIs, and provide clear end-of-shift reporting and shift handoffs on completed work, remaining workload, roadblocks, and required follow-up.
- 1–3 years of experience in receiving, warehouse, inventory, or distribution center operations.
- Strong knowledge of clamp-truck operations, safe material handling, and warehouse storage practices (equipment certification preferred).
- Demonstrated ability to lead and coordinate large operational teams, including more than 10 CTOs and supporting warehouse associates.
- Knowledge of container unloading, receiving verification, inventory posting, and warehouse location management.
- Strong understanding of stack-building standards, tie patterns, load stability, and product damage prevention.
- Ability to coordinate putaway, consolidation, re-warehousing, and Hot Zone replenishment.
- Proven leadership or team-lead experience.
- Ability to consistently reinforce safety requirements and operational standards.
- Strong attention to detail, inventory accuracy, and quality verification.
- Ability to work effectively in a fast-paced, high-volume distribution environment.
- Preferred
- Experience in B2B distribution center receiving and warehouse operations.
- Familiarity with warehouse management systems (WMS), RF scanners, inventory transactions, and productivity dashboards.
- Experience with warehouse inventory audits, cycle counts, and location accuracy processes.
- Knowledge of warehouse space optimization and cube utilization.
- Basic analytical skills to monitor labor efficiency, operational performance, and inventory accuracy.
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
- We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
- We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
- We execute: We are a performance-driven company. We strive for excellence and are focused on pursuing best-in-class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.
Our Approach to Flexible Work:
This role is an in-office role Monday-Thursday, and work from home on Fridays. We embrace a flexible work model designed to empower a culture of growth, optimism, and wellbeing, where every employee can reach their full potential. Combining purposeful in-person collaboration with flexibility, our focus is to optimize performance and drive connection for moments that matter.
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Univ