Bilingual Case Manager TPCY
Edgewood Center for Children and Families · Burlingame, CA, USA
Bilingual Case Manager (English-Spanish)-this is a full-time (40 hours), non-exempt position, Mon.-Fri, flexible late afternoon and evening hours, hybrid, located at our Burlingame office.
Mission: We provide the people, place, and path for exceptional youth mental healthcare.
Vision: We aim to redefine what youth mental healthcare can be by delivering transformative support that doesn't just treat symptoms but changes lives.
About Edgewood:
Each person who works at Edgewood shares a passion for making a difference in the lives of the children and families who we serve in the San Francisco Bay Area. Employees find themselves surrounded by a diverse and extraordinary group of dedicated professionals, in welcoming environments characterized by whole-person care, open communication, creative support and a commitment to growth, healing and improving each day. Edgewood’s successes come from our employees and the positive results they help create for children and families. When you join Edgewood, you join a culture of purpose and belonging, where your growth is a priority, your identity is embraced, and the work you do matters.
Program Description
The Turning Point C/Y Program is a comprehensive, full-service partnership (FSP) for 45 of the highest risk children/youth living in San Mateo County. Turning Point C/Y is designed to help children and youth achieve independence, stability and wellness within the context of their culture, community and family/caregiver. Turning Point C/Y seeks to stabilize youth in the community using natural support structures.
Position Description
The Case Manager is member of our multidisciplinary team whose role is to serve parents, caregivers, and non-professional supportive adults of our youth (ages 6-21). This individual helps coordinate the treatment of youth and families among internal and external (which may include schools, mental health, physical health/medical, juvenile justice and/or legal, child welfare systems) providers.
Essential Functions
- Provide counseling and behavioral interventions, guidance, skills-building and support in accordance with each client's individualized treatment plan and the program's treatment philosophy and model.
- Provide services to 6–21-year-olds and their families at Edgewood locations, in the home, at school and/or in community settings, as required by the treatment plan.
- Engage family members and caregivers as full partners in service planning, delivery, and evaluation.
- While under the Case Manager's care, maintain supervision of clients at all times to ensure their safety and well-being.
- Ensure facilities, living quarters, office spaces, equipment and furniture to be used in providing services are in good working order and professionally maintained at all times.
- Engage in crisis interventions and de-escalation, including the application of conflict resolution and collaborative problem-solving techniques.
- Implement clinical policies and procedures and actively enhance communication, coordination and integration of care with other Edgewood service areas and with external providers.
- Contribute to organization-wide quality management and improvement efforts by consistently providing the highest quality professional interventions, fulfilling all documentation requirements, and proactively seeking ways to enhance the quality of services and surpass minimum required standards.
Core Competencies
- Has an understanding of the skills needed to partner with treatment team members in the creation of holistic treatment and individualized care plans.
- Case management, mentoring, coaching, and facilitation skills.
- Mentoring, advocacy, and empowerment skills.
- Develop, maintain and strengthen relationships with supportive family networks, services and resources.
- Strong verbal and written communication skills.
- Contributes positively to a healing-centered, respectful workplace by engaging others with humility, care, and a commitment to honoring all identities and lived experiences.
Knowledge, Skills, and Abilities
- Fluency in English and Spanish languages.
- Bachelor's degree required, equivalent education and relevant experience may be considered in lieu of a bachelor’s degree.
- Demonstrated ability to work with families in a wide variety of cultural contexts and community settings.
- Must have a valid California driver's license and proof of insurance.
Salary information: The hourly rate for this position is: $33.50- $33.50 *Please note- the language differential is contingent on passing a language proficiency test.
As part of our team, benefits-eligible employees receive an excellent comprehensive benefits package:
- 16 days of PTO the first year and more thereafter
- Nine paid holidays
- Five health and wellness days off annually
- 10% additional pay for community-relevant second language fluency
- Medical/Dental/and Vision plans
- 403 B Retirement Plan with agency match
- Employee Assistance Program
- Commuter Benefits Program
- Medical and Childcare Flexible Spending Accounts
- Pet Insurance
- Identity Theft Protection Plan
- Paid employee referral program
- Career advancement opportunities
- Retention bonuses for many positions
- Continuing Education expense reimbursement
- Professional licensing fee reimbursement
- Professional Development reimbursement opportunities
- Verified Public Service Loan Forgiveness Employer
Equal Opportunity
Edgewood is proud to be an equal-opportunity employer. People of color, women, persons with disabilities, and persons who are lesbian, gay, bisexual, transgender, or intersex are encouraged to apply. Edgewood maintains a policy of non-discrimination with respect to employees and applicants for employment. No aspect of employment will be influenced in any matter by race, color, religion, sex, age, national origin, marital status, ethnicity, religion, sexual orientation, gender identity and/or expression, physical disability (including HIV or AIDS), medical condition, perceived physical disability, veteran status or any other basis prohibited by statute.