Product Manager I, Commercial
Fidelity National Information Services · CAN MARK 125 STE 100, Canada
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the Role
As a Payments Product Manager, you will help shape and manage solutions spanning issuer processing, debit cards and retail merchant acquiring. You will translate client, market and payment ecosystem needs into product requirements, roadmaps and commercially viable solutions. You will work across technology, sales, operations, risk and compliance to guide products from discovery through implementation and ongoing lifecycle management. Success means delivering reliable payment capabilities while improving client value, product performance and growth.
What You Will Be Doing
• Lead product discovery, requirements gathering and solution design with financial institutions, credit unions, merchants and payment ecosystem partners.
• Develop and execute product roadmaps for issuer processing, debit card and retail merchant acquiring solutions.
• Identify product enhancements and growth opportunities using client needs, market trends, competitive insights and product performance data.
• Build business cases and support pricing, commercial models, profitability analysis and financial performance assessments.
• Manage capabilities spanning transaction processing, card lifecycle management, PIN services, cardholder services and digital payments.
• Support merchant acquiring solutions, including POS ecosystems, payment terminals, card-present transactions and payment acceptance.
• Partner with technology teams and vendors on APIs, processing integrations, payment connectivity, terminal certifications and solution implementations.
• Analyze transaction, revenue, profitability and operational metrics to identify opportunities for product and process improvement.
• Support network mandates, compliance and certification requirements involving INTERAC, Visa, Mastercard, EMV and PCI DSS.
• Partner across sales, client management, technology, operations, risk and compliance to commercialize, implement and improve payment solutions.
Required Qualifications
• Strong knowledge of issuer processing, debit card products, retail merchant acquiring and payment transaction lifecycles.
• Experience translating client and business needs into clear functional and technical requirements for payment or fintech solutions.
• Knowledge of authorization, clearing and settlement processes and payment networks such as INTERAC, Visa and Mastercard.
• Experience with product strategy, roadmap development, business cases, pricing, commercialization or product profitability analysis.
• Strong analytical and problem-solving skills with the ability to interpret transaction, revenue and product performance data.
• Proficiency in Microsoft Excel and experience using data to support product decisions and financial analysis.
• Working knowledge of APIs, technical integrations, payment processing platforms and network certification requirements.
• Experience supporting product implementations, client onboarding, payment modernization or comparable complex technology initiatives.
Preferred Qualifications
• Knowledge of card lifecycle management, PIN services, transaction controls, digital debit cards and cardholder self-service capabilities.
• Familiarity with tokenization, mobile wallets, push provisioning and other digital payment technologies.
• Experience with payment processing platforms such as FIS, Fiserv, TSYS or comparable providers.
• Knowledge of merchant acquiring economics, POS terminal management, interchange and merchant pricing.
• Familiarity with EMV, PCI DSS and payment network compliance requirements.
• Experience with SQL, reporting tools or other methods for analyzing transaction and product performance data.
What We Offer you
At FIS, you can grow your career as far as you want to take it. Here’s what else we offer:
Opportunities to make an impact in fintech
Personal and professional learning
Inclusive, diverse work environment
Resources to give back to your community
Competitive salary and benefits
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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