SAP Application Support Specialist- Bilingual (Korean/ English)
Woongjin, Inc · Plano, Texas, United States
For More Open Positions Visit us at:
http://recruiting.woongjininc.com/
Our Mission
WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.
Benefits
- Medical Insurance
- Vision Insurance
- Dental Insurance
- 401(k)
- Paid Sick hours
We are seeking a qualified SAP Application Support Specialist to provide Tier 1 Voice of Customer (VOC) support for one of our major client, a multinational leader in consumer electronics manufacturing and retail. This role offers the opportunity to apply technical expertise and analytical skills within a global SAP S/4HANA environment, ensuring timely and effective support for business-critical systems.
The successful candidate will possess a solid background in software development and an aptitude for analyzing source codes and troubleshooting client issues. While direct SAP experience is preferred, candidates with strong development and problem-solving capabilities are encouraged to apply.
Responsibilities:
- Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.
- Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.
- Review source code and system configurations to assist in root cause identification.
- Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.
- Document all customer interactions, issue details, and resolutions in accordance with established procedures.
- Communicate technical findings clearly and professionally to both technical and non-technical audiences.
- Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction.
- Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
- Minimum of 2 years in software development (e.g., VB, C#, Java, or equivalent technologies) required.
- SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.
- Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.
- Understanding and experience in system development lifecycle preferred
- Demonstrated ability to interpret and analyze complex source code and technical documentation.
- Strong analytical, diagnostic, and problem-solving abilities required.
- Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required
- Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.
- High degree of professionalism, accountability, and customer service orientation required.
- Prior experience in client-facing roles preferred.
All your information will be kept confidential according to EEO guidelines.
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