IT Helpdesk Apprentice
QA Apprenticeships · Basingstoke, United Kingdom · onsite
At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.
Responsibilities:
- Provide first- and second-line technical support to end-users, troubleshooting and resolving hardware and software issues
- Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
- Install, configure, and maintain operating systems and software applications
- Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
- Monitor and maintain computer networks
- Analyse system logs and identify potential issues or trends
- Collaborate with other IT teams to resolve complex technical problems
- Assist in the development and implementation of IT policies and procedures
Required skills:
- About to work from the office everyday
- Have a valid full UK driving license
- Live within 45 minutes of RG24 9RA
- Happy to undergo a basic DBS check
- About to join our on-call rota (Monday – Sunday) for out-of-hours support, inconvenience payment & overtime paid
Standard entry requirements:
- 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
- GCSE Maths and English (or equivalents) at grades 3+ (D or above)
- Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject
Non-standard entry with work experience:
Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.
Working hours: Monday to Friday from 8:30am to 4:30pm, with a 30-minute lunch break
Benefits:
- Company pension
- Free onsite parking
- Training / certification
- Access to health and wellbeing services
- Tea, coffee, and biscuits
- Regular socials and meals
Future prospects:
You will be working with the IT manager supporting a large number of employees and grow solid skills to become a fully trained IT technician. If we are the right fit for one another, a full time tole may be available for you after the apprenticeship.
About QA:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Interested? Apply now!