Learning & Development Operations Manager
Teamwass · Usa-Nc, Raleigh Office, United States
THE·TEAM is proud to provide representation and marketing services to talent, brands and properties across 28 countries and more than 70 cities worldwide.
Shaped by our belief in the unifying power of sports, music and entertainment, THE·TEAM leads with intelligence, ideas and influence. For more information, please visit the.team.
JOB OVERVIEW:
We're looking for a detail-oriented, tech-savvy Learning & Development Operations Manager to help deliver engaging learning experiences across THE·TEAM and join a fast-moving global agency where sports, music, and entertainment aren’t just the business. They’re what our people love.
In this role, you'll be a key part of keeping our learning programs running smoothly, with a particular focus on managing our Workday Learning platform, coordinating employee development initiatives, and improving how employees access and engage with learning.
This is an ideal opportunity for someone who enjoys working at the intersection of learning technology, program operations, and employee experience.
You don't need to be an expert in every aspect of L&D. We're particularly interested in candidates who bring strong learning management system (LMS) experience, excellent organizational skills, and a passion for making learning more accessible and effective.
WHAT YOU'LL DO:
Manage Our Learning Platform
- Administer day-to-day operations in Workday Learning, including courses, learning campaigns, enrollments, audiences, and reporting.
- Partner with our Workday systems team to troubleshoot issues, improve workflows, and support new learning initiatives.
- Maintain an organized, accurate, and user-friendly learning catalog.
Coordinate Engaging Learning Programs
- Coordinate employee onboarding, leadership development, skills training, and other learning initiatives.
- Manage program schedules, communications, learning materials, attendance, and logistics for virtual and in-person experiences.
- Partner with L&D colleagues and subject-matter experts to launch and maintain learning content.
Improve the Learning Experience
- Track learning participation, completion rates, and employee feedback to identify opportunities for improvement.
- Create reports and dashboards that help stakeholders understand program engagement and effectiveness.
- Identify opportunities to streamline processes, automate administrative tasks, and improve the learner experience.
WHAT WE’RE LOOKING FOR:
· Hands-on experience administering a learning management system (LMS), such as Workday Learning, Cornerstone, SAP SuccessFactors, Docebo, or a comparable platform.
· Experience in developing and managing learning content, course enrollments, learner groups, and training reports.
· Strong organizational and project coordination skills, with the ability to manage multiple programs and stakeholders.
· Clear communication skills and a collaborative, solutions-oriented approach.
· Comfort learning new technology and finding ways to improve processes.
Even better if you have:
· A passion for the sports/entertainment industry
· Experience using Workday Learning.
· Familiarity with e-learning tools such as Articulate or Easygenerator.
· Experience supporting employee onboarding, leadership development, or enterprise learning programs.
· Experience with survey tools, reporting dashboards, or project-management platforms.
Base salary range: $60-80K, plus bonus potential if applicable for role.
Actual base salary is dependent on several factors including but not limited to; market dynamics, location and region, experience, specialized skills/training (education), level of responsibility, budgetary considerations, tenure at the company (for current employees), etc. The salary range listed is just one component of the total compensation package for employees. Compensation decisions are dependent on circumstances of each role
What We Offer:
- Professional Development: Take advantage of our learning and development programs, mentorship opportunities, and career advancement support.
- Generous Time Off: Enjoy generous paid time off and holiday allowances to recharge and spend time with loved ones.
- Parental Leave: We provide paid parental leave to support your family during important life events.
- Retirement Plan: 401k plan including contribution matching.
- Healthcare: Medical, dental, vision, FSA/HSA, life and disability coverage options.
- Ancillary: Critical illness, identity protection, pet insurance, 529 plans and more
- Commuter Benefits: Access support for travel and commuting needs, where available
THE·TEAM does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.