Technical Support Analyst I
Eohh Cx · Houston, Texas, United States · onsite
At our company, our mission starts with our people. Guided by our HEART values of Humility, Excellence, Accountability, Respect, and Trust, we strive to create a workplace where teammates feel valued, supported, and empowered to do their best work every day.
Think you’ve got what it takes?
- Provides user support, problem analysis, technical assistance, and training for clinical and business information systems
- Diagnoses and resolves hardware, software, peripheral, and network issues and coordinates technical solutions
- Monitors the call tracking system, prioritizes requests, and performs routine hardware and software maintenance
- Plans, implements, tests, and troubleshoots systems software and monitors system performance, capacity, and file management
- Participates in technology projects, coordinates technical activities, and develops project plans and user documentation
- Provides individual and group training on computer hardware, software, and applications and shares technical guidance with other analysts
- Supports research initiatives and new technology implementations and recommends solutions aligned with organizational standards
- Follows customer service standards, computer security procedures, and software copyright requirements
- Prepares ticketing and performance reports, identifies improvement areas, and communicates progress to management
- Maintains current knowledge of technology developments, industry practices, and application products
- High school diploma or GED required
- Bachelor’s degree in a related technical or scientific discipline preferred
- 3 years of technical support or IT experience required
- Preferred Comptia A+ certification