Workday Integrations & Security Support Analyst
Canopius · Manchester, United Kingdom · hybrid
Canopius is due to go live with Workday Financials in Q1 2027 following the migration of key Finance processes to the new platform. The Workday Applications Support Analyst will play a key role in supporting the UAT and transition into live service, providing technical and functional support to users following go-live. The role will also help establish, document and continually improve the Workday support model and knowledge base, ensuring the platform remains well supported as it matures.
The role will be responsible for the support and administration of Workday Financials, with a particular focus on Security & Integrations. Working as part of the AMS team, the successful candidate will support incident resolution, service requests, change delivery, releases and continuous improvement activities, ensuring the platform remains secure, stable and aligned with business requirements.
Whilst primarily focused on Workday, the role will also contribute to the support and administration of other Finance and Corporate applications within the AMS portfolio, including treasury and banking systems. The successful candidate will be expected to share their Workday knowledge and experience across the wider AMS team and contribute to building long-term application support capability across the function.
This is a hybrid role working 2-3 days per week from our Manchester office.
Key responsibilities:
- Provide day-to-day support, administration and maintenance of the Workday platform
- Manage and support Workday Security configuration, role assignments, access requests and audit requirements
- Monitor, support and troubleshoot Workday integrations, including liaison with vendors and internal technical teams
- Support the transition of new Workday functionality, integrations and enhancements from project delivery into BAU support
- Deliver integration and security changes through CAB approval, testing and release controls, providing impact assessments and effort estimates where change initiatives affect Workday
- Support the twice-yearly R1 and R2 releases, including regression testing and assessing the impact of new functionality, with Finance owning feature adoption and business sign-off
- Investigate, diagnose and resolve application incidents, problems and service requests
- Produce and maintain technical documentation, support procedures and knowledge articles
- Work closely with Finance, IT and business stakeholders to understand requirements and implement approved changes
- Actively share Workday knowledge and provide training to AMS team to broaden the Workday Financials knowledge across AMS
- Support treasury, banking and other business-critical applications managed by the AMS team
- Identify opportunities for service improvement, automation and operational efficiency.
Skills and Experience:
- Proven experience supporting Workday in a production environment.
- Strong knowledge of Workday Security administration, security groups, domains and role-based access controls.
- Experience supporting and troubleshooting Workday integrations, including inbound and outbound interfaces.
- Experience configuring and maintaining Workday Business Processes and approval workflows.
- Understanding of Workday Financials, Foundation Data Model (FDM) concepts and finance-related configuration.
- Understanding of release management, testing and deployment processes.
- Experience working with APIs, data interfaces, SFTP and integration monitoring tools.
- Ability to analyse complex issues and coordinate resolution across multiple technical and business teams.
- Experience producing technical documentation and knowledge transfer materials.
- Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
- Willingness to learn new technologies and support a broader portfolio of business applications.
- Experience supporting treasury, banking or finance applications would be advantageous.
- Knowledge of ITIL processes and service management practices would be beneficial.