Workforce Administration Lead
Entrega · Troy, Michigan, United States · onsite
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WHY JOIN ENTREGA
Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.
At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.
You'll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.
If you're looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.
POSITION DETAILS
The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position.
- Work Location: Onsite – Troy, Michigan
- Employment Type: Full-Time
- Travel: Occasional local travel, as needed
POSITION SUMMARY
Entrega is seeking a highly organized, process-oriented Workforce Administration Lead to help build, operate, and continuously improve the administrative practices and services that support employees throughout the employment lifecycle.
The Workforce Administration Lead is a senior individual contributor responsible for helping ensure workforce administration processes operate accurately, consistently, efficiently, and on time. The role serves as a critical operational bridge between recruiting and employment, helping ensure that individuals selected for hire successfully transition from candidates into fully prepared Entrega employees.
Working closely with Talent Acquisition, Resource Operations, HR Operations, managers, and other internal stakeholders, the Workforce Administration Lead will coordinate the transition from accepted hire through pre-employment requirements, employment setup, onboarding, and workforce readiness. The role is responsible for creating visibility across this transition, ensuring required activities and handoffs occur, identifying gaps or delays, and driving outstanding requirements through completion.
Beyond the recruiting-to-employment transition, the Workforce Administration Lead helps operate the administrative infrastructure supporting employees throughout their time with Entrega, including onboarding, employee changes, workforce records and systems, benefits administration coordination, employee services, and offboarding.
This role goes beyond processing transactions. The Workforce Administration Lead is expected to understand how workforce processes should operate end to end, identify gaps and breakdowns, improve processes, establish appropriate controls and visibility, coordinate work across organizational boundaries, and ensure important activities are driven through completion.
This is an opportunity to help build the workforce administration infrastructure of a growing professional services firm. The successful candidate will combine strong operational discipline, attention to detail, service orientation, process thinking, and personal accountability with the ability to improve how work gets done.
RESPONSIBILITIES
This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.
- Recruiting-to-Employment Transition
- Serve as the primary Workforce Performance & Operations interface supporting the transition from recruiting into employment.
- Coordinate the operational handoff of individuals selected for hire from Talent Acquisition into workforce administration.
- Establish and maintain clear handoff requirements, workflows, responsibilities, checkpoints, and completion criteria for the recruiting-to-employment transition.
- Coordinate offer and employment documentation following approved hiring decisions and compensation requirements.
- Coordinate background checks, employment verifications, and other required pre-employment activities.
- Collect and coordinate information required to establish new employees within applicable workforce systems and processes.
- Coordinate with employees, managers, Technology, Finance, Resource Operations, and other stakeholders to support employee readiness.
- Maintain visibility into each incoming employee's transition status, outstanding requirements, dependencies, risks, and targeted start date.
- Identify incomplete, overdue, inconsistent, or at-risk activities and proactively drive them toward resolution.
- Escalate issues that could affect an employee's start date, employment readiness, or successful onboarding.
- Help ensure new employees arrive with required administrative, system, organizational, and onboarding activities appropriately coordinated.
- Evaluate transition performance and identify recurring breakdowns, delays, or handoff issues requiring process improvement.
- Employee Lifecycle Administration
- Help establish and operate the administrative processes supporting employees throughout the employment lifecycle.
- Coordinate onboarding activities from initiation through successful completion.
- Facilitate new hire orientation and onboarding logistics.
- Coordinate employee changes including promotions, transfers, compensation changes, work arrangement changes, and other employment updates.
- Coordinate employee separation and offboarding processes.
- Ensure employee lifecycle changes are accurately communicated, documented, and reflected across applicable systems and processes.
- Maintain visibility into open employee lifecycle activities and drive outstanding requirements through completion.
- Identify incomplete, overdue, inconsistent, or at-risk activities and take appropriate action.
- Workforce Administration
- Operate and continuously improve recurring workforce administration processes.
- Maintain accurate employee information, workforce records, and HR systems.
- Coordinate benefits enrollment, employee benefits changes, and related administrative activities.
- Support leave and other employee status administration in coordination with HR Operations and external providers as appropriate.
- Maintain workforce forms, templates, trackers, calendars, and standard documentation.
- Coordinate recurring workforce administrative requirements and deadlines.
- Help ensure employee changes are accurately reflected across applicable systems, records, and internal processes.
- Maintain appropriate documentation and evidence demonstrating completion of required workforce activities.
- Workforce Services
- Help provide a reliable, responsive, and professional service experience for employees and managers.
- Serve as a knowledgeable point of contact for routine workforce administration questions and requests.
- Coordinate and track employee and manager requests through resolution.
- Provide guidance regarding workforce processes, benefits, forms, employment changes, and other administrative matters.
- Ensure requests are acknowledged, assigned, tracked, and completed within appropriate timeframes.
- Identify matters requiring specialized HR, compliance, performance, payroll, finance, or leadership involvement and route or escalate them appropriately.
- Identify recurring employee or manager questions that indicate oppo