Patient Admin Supervisor

NMC Healthcare · Sharjah, UAE · onsite

Responsible to efficiently guide and manage the clinic coordinators and guest service staff,

follow the protocols and policies and provide the highest level of service excellence.

Responsible to role model the behaviors to the company's promise of creating positive patient

experience

 Provides oversight and takes up the responsibilities to provide highest level

of service excellence through efficiently managing all administrative

functions of the Guest services division.

 Provides input to the Operations manager to work towards the budgeted

targets in each clinic.

 Performs daily rounds, meets with the doctors and patients to fulfill their

requirements.

 Supervises the clinic coordinators to prepare the performance analysis of the

guest service executives.

 Coordinates with other departments' e.g., Insurance, finance, nursing, etc. to

ensure consumer/patient's journey is smooth and efficient.

 Resolves concerns, issues and complaints and escalates matters

appropriately, when further investigation is required.

 Exemplifies the company's vision, mission and values.

 Organizes regular refresher trainings to keep the staff updated on the

required outcomes.

 Takes up the responsibility to minimize the waiting time in each clinic.

 Ensures that patient employee confidentiality is always maintained.

 Works at maintaining a good rapport and cooperative working relationship

with physicians, departments, and staff.

 Represents the organization in a positive and professional manner

 Ensures compliance with all policies and procedures regarding operations.

Bachelor's Degree