EXCEL Practice Coordinator Internship
UC San Francisco (UCSF) · San Francisco, California, United States
The Practice Coordinator Intern (PCI) serves as the visible and crucial link between the administrative team and the public, supporting the smooth functioning of the practice and enhancing customer service. Working closely with administrative, clinical, and management teams, the PCI performs a wide range of clerical, communication, and coordination duties to support outpatient operations.
The PCI maintains day-to-day clerical operations and communication processes while adhering to UCSF House and Telephone Standards. The role requires sensitivity to the needs of patients, staff, and providers, and contributes to ensuring the seamless flow of information across the unit.
- Manage CRM communications
- Handle telephone interactions in accordance with UCSF standards
- Process referrals, including internal and incoming referrals
- Manage APeX in-baskets
- Perform scanning and filing tasks
- Oversee procedure authorizations
- Maintain daily clerical operations and communication processes
- Collaborate with administrative, clinical, and management teams
- Troubleshoot issues and prioritize tasks to support workflow efficiency
- Facilitate complex transactions as part of daily operations
- Contribute to the development and maintenance of Standard Workflows
N/A
- High School graduate or equivalent with four years related experience; or college degree and 6 months related experience; or equivalent combination of education and experience.
- Strong computer skills, including basic keyboarding skills, and experience with at least two Office-type software programs (i.e., Outlook, Word and Excel). Proven ability to navigate through multiple patient records systems. Able to sit at a computer terminal with telephone headphones for extended period of time.
- Ability to analyze situations, prioritizes, and develops solutions and makes recommendations.
- Ability to work with minimal supervision
- Ability to use good judgment and works independently, at times under the pressure of deadlines
- Ability to access situations prioritizes workload, develop solutions and make recommendations.
- Excellent customer service and communication/interpersonal skills, both over the telephone and directly.
- Able to sit at a computer terminal with telephone headphones for extended periods of time.
- Basic math skills required.
- Proven ability to deal with a wide variety of individuals;
- Ability to deal sensitively and effectively with patients.
- Excellent organizational and problem-solving skills.
- Strong writing skills to include the ability to compose, edit, and proof a wide variety of documents.
- Demonstrated administrative/office coordination skills.