Quality Manager
Xylem · Thomasville, Georgia, United States · onsite
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
We are seeking a Quality Manager who is passionate about building high-performing teams, driving operational excellence, and creating a culture where quality is embedded in every process. This role offers the opportunity to lead a talented quality team, shape the site's quality strategy, and play a key role in achieving ISO 9001 certification while supporting a rapidly growing manufacturing operation.
The Quality Manager will oversee end‑to‑end manufacturing and fabrication of water filtration equipment, including laser and saw cutting, welding, painting, and final assembly. This role partners closely with the Sr. Quality Manager and the Thomasville Operations Director, working cross‑functionally to drive quality excellence and support key business objectives.
Work Environment
- Full-time, onsite position located in Thomasville, Georgia.
- Standard work hours are 7:30 a.m. to 4:30 p.m.
- Relocation assistance available as applicable.
Quality Manager Responsibilities:
Leadership & Team Development
- Lead, coach, and develop a team of quality professionals.
- Drive accountability and performance through effective leadership and development practices.
- Foster a culture of quality, continuous improvement, and operational excellence.
Quality Systems & Compliance
- Develop, implement, and maintain quality procedures, standards, and documentation.
- Lead and support ISO 9001 certification and compliance activities.
- Ensure adherence to customer, regulatory, and company quality requirements.
- Maintain quality records, reports, and supporting documentation.
Quality Performance & Problem Solving
- Monitor and report key quality metrics including Customer DPD, Supplier PPM, COPQ, and NCR performance.
- Lead root cause analysis and corrective/preventive action activities using structured problem-solving methodologies.
- Manage the non-conformance process and ensure timely resolution of quality issues.
- Drive initiatives to improve process capability and reduce defects.
Customer & Supplier Quality
- Partner with customers to understand quality requirements and address concerns.
- Manage customer returns, corrective actions, and quality-related escalations.
- Monitor supplier performance and lead supplier quality investigations and improvement initiatives.
Cross-Functional Partnership
- Collaborate with Operations, Engineering, Supply Chain, and Production teams to improve product quality and manufacturing performance.
- Support engineering change management and process improvements.
- Provide quality leadership for manufacturing processes including fabrication, welding, painting, and final assembly operations.
Continuous Improvement
- Champion continuous improvement initiatives across the facility.
- Utilize data and metrics to identify opportunities and drive measurable improvements in quality and operational performance.
- Promote a culture focused on safety, quality, delivery, and customer satisfaction.
Quality Manager Qualifications:
Required
- Bachelor's degree in Engineering, Science, or a related technical field.
- Minimum of 5 years of quality experience within a manufacturing environment.
- Experience with ISO 9001 quality management systems.
- Strong root cause analysis and problem-solving skills.
- Experience interpreting engineering drawings and GD&T.
- Knowledge of quality auditing, inspections, and manufacturing quality processes.
- Ability to travel as needed.
Preferred
- Previous leadership experience managing quality teams.
- Experience leading ISO 9001 certification efforts.
- ASQ certifications (CQE, CQA) and/or Six Sigma certification.
- Experience supporting fabrication, welding, painting, assembly, or other industrial manufacturing processes.
High‑Impact Behaviors
- Servant‑leadership mindset
- Strong listening and communication skills
- Ability to balance strategic focus with day‑to‑day tactical execution
- Proficiency in problem solving and RCCA implementation
- Ability to read and interpret blueprints; GD&T experience required
- Experience in quality inspection and auditing
- Ability to create and revise ISO 9001‑compliant documentation
- Ability to travel as needed
Additional Information
- Xylem does not provide visa sponsorship for this position.
- Estimated salary range: $90,000–$130,000 plus bonus
- Actual starting pay depends on experience, skills, and location
- Comprehensive benefits package includes:
- Medical, Dental, Vision
- 401(k) with company contribution
- Paid time off and parental leave
- Tuition reimbursement
Thomasville, Georgia is experiencing strong and sustained growth, driven by a revitalized downtown district, ongoing industrial expansion, and an exceptional quality of life. Widely recognized as one of the premier small towns in the South, Thomasville offers an attractive environment for both businesses and professionals seeking long-term opportunity
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Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation