Sportsbook Kiosk Supervisor- Full-Time-( Las Vegas, NV)
Edmn Cx_1 · Las Vegas, Nevada, United States · onsite
Reports to the Director/Area Manager, you will be the face of our DC Remote Kiosk operations. By providing a high level of customer service, to both retail owners and customers you will ensure everyone is made to feel welcome.
- Review kiosk transactions and images at over 40 locations
- Complete AML transactions for over 40 locations
- Call retail partners daily to check in and ensure all their business needs are being met
- Respond and manage the Caesars Lottery email inbox
- Communicate with Caesars Field Service Technicians to ensure all technical and hardware issues are fixed in a timely manner
- Handle escalated customer complaints/issues as needed
- Ensure marketing signage is provided and installed properly at over 40 locations
- Periodically visit the lottery retailers to meet with store owners
- Prior work experience in a sports book is highly preferred
- Ability to motivate, lead, and mentor staff members or retailers
- Strong communication skills, both written and verbal
- Professional appearance and demeanor
- Self-starter attitude who shows initiative
- Committed to delivering a high level of customer service
ADDITIONAL REQUIREMENTS:
- Must be 21 and older
- Must be able to obtail Gaming License
- Must be able to stand for extended periods of time.
- Must be able to lift, pull or push 25 lbs.
- Must be able write for extended periods of time.
- Must be able to twist, bend or reach with no significant boundaries.
- This position may be exposed to a smoke-filled environment