Customer Service Representative
sila · Littleton, Massachusetts, United States · onsite
Customer Service Representative
Nashoba Air & BoilerWorks – Littleton, MA
$21–$25/hour | Full-Time | On-Site
Are you the person who can turn a frustrated customer into a happy one? Do you love talking to people, solving problems, and keeping things organized when the phones are busy? We want to meet you!
At Nashoba Air & BoilerWorks, we take care of our customers — and we take care of our people, too. You’ve probably seen our trucks around town, but what you may not know is that we’re a team where hard work is noticed, good people are appreciated, and there’s real opportunity to grow.
We’re looking for a friendly, organized Customer Service Representative who can keep up with a busy home services office and make every customer feel taken care of.
What You’ll Do
Answer incoming calls and provide an awesome customer experience
Schedule appointments and help customers get the service they need
Listen to customer concerns, ask the right questions, and find solutions
Handle multiple calls and priorities without losing the details
Follow up with customers as needed
Help identify opportunities for additional services
Keep accurate customer information and notes in our system
Work closely with our dispatchers, technicians, and office team
Learn our services so you can confidently answer customer questions
Keep things moving when the phones get busy!
What We’re Looking For
Great phone presence and customer service skills
Strong verbal and written communication
Someone friendly, positive, and professional
Ability to stay calm with an upset or frustrated customer
Excellent organization and attention to detail
Comfortable multitasking in a busy, fast-paced office
Basic computer skills and the ability to learn new systems quickly
Dependable, self-motivated, and ready to jump in
Home services, HVAC, plumbing, dispatch, or ServiceTitan experience is a plus!
Schedule
Monday–Friday, 7:30 AM–4:30 PM
Occasional Saturday, 9:00 AM–2:00 PM (approximately once every 1–2 months)
This position is 100% on-site in Littleton, MA. It is not remote or hybrid.
What You’ll Get
$21–$25/hour
Medical, dental, and vision insurance
401(k) with company match
Paid time off
Paid training
Parental leave
Referral program
Professional development and opportunities to grow
If you’re great with people, can handle a busy phone, and want to work somewhere you’re appreciated — come join Nashoba!