Manager RO Business Operations
Hilton Grand Vacations · Honolulu, Hawaii, United States · onsite
The Manager RO Business Operations role will oversee planning, reporting, and analysis across multiple properties. Additionally, the Manager RO Business Operations will ensure that financial data is accurately reported for these entities. They will oversee all financial processes and procedures, ensuring compliance. Furthermore, a commitment to perform your position’s responsibilities alignment with our Inspired Hospitality culture, Hilton values, and the drive to perform tasks to the highest standards is expected.
HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.
Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:
- Salary Range: $95,000 ~ $110,000 per year
- This position is eligible for a corporate bonus.
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
Additional Responsibilities Include:
Financial Support:
- Ensure meticulous preparation, review, and analysis of all departmental expenses related to HOA, Resort, and Retail Operations. Align these financial activities with the established budget and forecast.
- Provide recommendations for reducing expenses and maximizing revenue.
- Ensure financial and cash handling procedures across properties comply with corporate policies and procedures.
Month End and Financial Reporting:
- Create, review, and approve month end reclass and accrual entries, as well as reconciliations.
- Collaborate and assist Resort Operations teams in review and analysis of financial statements on a monthly, quarterly, and annual basis. This involves evaluating the financial health of the organization through compilation of productivity reports and variance reporting to identify trends or areas for improvement.
Variance Report Completion:
- Support the Resort Operations teams with generation and review of variance reports for the property. These reports, monthly, quarterly, and specific for use at board meetings highlight deviations from expected outcomes and provide valuable insights for decision-making.
- Ensure variance report deliverables are submitted in a timely manner.
Capex/Reserves Funding Planning:
- Work in tandem with Finance and Operations to plan and execute funding for all Capital Expenditures (Capex) and Reserves. This occurs once the budget has received approval from the board, and operational dates have been set.
- Assist Resort Operations with preparation and creation of annual budgets for new and existing projects. In addition, facilitate monthly and annual forecasts to identify trends.
- Partner closely with Resort Operations teams to meet deadlines for Budgets and Forecasts. Effective communication and coordination are key.
- Provide analytical support to identify opportunities for streamlining efficiency and profitability.
Budget Support, Forecasting, and Efficiency Analysis:
- Assist Resort Operations with preparation and creation of annual budgets for new and existing projects. In addition, facilitate monthly and annual forecasts to identify trends.
- Partner closely with Resort Operations teams to meet deadlines for Budgets and Forecasts. Effective communication and coordination are key.
- Provide analytical support to identify opportunities for streamlining efficiency and profitability.
Reporting and Excel Modeling:
- Create new reports, templates, and Excel models as needed. These tools facilitate data-driven decision-making and enhance fiscal management.
- Provide ad hoc reporting and ongoing support to the Finance department and Resort Operations team. Flexibility and responsiveness are essential.
Contract and License Management:
- Ensure licenses and permits are current and in compliance with local, state, and federal laws.
- Ensure contracts are carried out in accordance with established policies and procedures.
- Confirm valid insurance coverage is in line with HGV requirements.
- Update and maintain contract logs accurately for review and reference by resort leaders.
Managing Department:
- Manage, train, guide, and support Business Operations supervisor and specialists.
- Support the accounts payable process to ensure accuracy of coding, and timeliness of invoice processing. In addition, oversee the accounts receivable process and ensure timeliness of collections, including contract knowledge and continuous monitoring of outstanding billing for collections.
- Maintain a positive work environment between Business Operations and Resort Operations team members.
- Identify talent and create plans to develop individuals by acting as a mentor for direct reports and team members interested in Business Operations.
Audit Support:
- Ensure policies and procedures related to financial matters are being followed.
- Review and evaluate all aspects of corporate compliance, including policies and procedures governing daily operations at the resort.
- Develop, monitor, and implement internal control procedures, where applicable.
- Oversees Internal Audit process and ensure compliance with all findings.
HGV Standards:
- Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
- Completes all required Company training/compliance courses assigned.
- Adheres to Company standards and maintains compliance with all policies and procedures.
- Performs other related duties as assigned.
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.
To fulfill this role efficiently, you must possess the following minimum qualifications and experience:
- High School Diploma or equivalent
- 3+ years of prior and related experience, in a hotel or similar environment preferred.
- 2+ years of supervisory or management experience.
- Working knowledge of financial reporting, budgeting, forecasting, reconciliations, and variance analysis.
- Intermediate to advanced Microsoft Excel skills, including the ability to create and analyze financial reports and models.
- Strong analytical and problem-solving skills with the ability to interpret financial data, identify trends, and provide recommendations.
- Ability to manage multiple priorities and meet established reporting, budgeting, forecasting, and audit deadlines.
- Strong written and verbal communication skills with the ability to effectively communicate financial information to operational leaders and business partners.
- Ability to collaborate effectively across Finance, Accounting, Resort Operations, and other business functions.
- Demonstrated leadership skills, including the ability to coach, develop, and provide direction to team members.
It would be desirable to have the following qualifications:
- Associate’s Degree or college diploma
- 5+ years of prior and related experie