Specialist Accommodation & Disability Coordinator
fa-evcg-saasfaprod1.fa.ocs.oraclecloud.com/CX · Melbourne, Victoria, Australia · hybrid
Specialist Accommodation & Disability Coordinator – South-East Melbourne
Location: South-East Metropolitan Melbourne, VIC
Company: BGIS, Community Housing and Property Services
Employment Type: Permanent Full-Time, Hybrid, Core Business Hours
🌿 We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across property, infrastructure and essential services.
With significant growth continuing across Victoria, we are creating new opportunities to support a recently acquired client and an important portfolio of residential properties across South-East Melbourne.
Purpose of the Role
BGIS is seeking a Specialist Accommodation & Disability Coordinator to coordinate specialist accommodation requests, accessibility modifications and disability-related property improvements across a community-focused residential portfolio.
Reporting to the Specialist Accommodation & Disability Manager, you will work closely with residents, carers, occupational therapists, support providers, subcontractors and operational teams to keep works on track and stakeholders informed.
The ideal candidate will be caring, organised and collaborative, with strong communication skills and a genuine interest in helping people feel comfortable in their homes.
Key Responsibilities
- Coordinate specialist accommodation requests and accessibility modifications
- Review and allocate job orders to approved subcontractors and supervisors
- Maintain work schedules to support timely delivery
- Liaise with residents, carers, occupational therapists and support providers
- Keep stakeholders updated on property access, schedule changes, variations and approvals
- Maintain accurate records, documentation and correspondence
- Support inspections, assessments and site visits
- Track requests and works to meet contractual and customer service requirements
- Support operational teams with workload coordination
- Contribute ideas that improve accessibility outcomes and customer experience
Education, Experience & Skills
Essential:
- Experience in coordination, customer service, administration or stakeholder engagement
- Experience managing multiple stakeholders and competing priorities
- Experience maintaining records, reports and documentation
- Strong written and verbal communication skills
- Strong organisation and time management skills
- Attention to detail and a caring, customer-focused approach
- Proficiency in Microsoft Office
- Qualification in Community Services, Disability Services, Property Services, Business Administration or a related discipline, or equivalent experience
- Current Australian Driver's Licence
- Full working rights in Australia
Desirable:
- Qualification in Accessibility, Disability Studies, Community Development or Housing Services
- Knowledge of disability accommodation principles and accessibility requirements
- Understanding of Universal Design principles and accessibility standards
- Experience in residential construction, housing, facilities management or community services
Workplace Arrangements
This is a permanent full-time position based in South-East Metropolitan Melbourne during core business hours.
A hybrid working arrangement is available, with some attendance at the regional office and residential properties to support residents and project delivery.
Why Join BGIS?
Join a newly established team delivering accessible housing solutions that make a real difference to residents and their families.
Key Benefits Include:
✔ Hybrid working arrangement
✔ Meaningful work supporting accessible and fit for purpose homes
✔ Career development opportunities within a global organisation
✔ A supportive and inclusive team environment
✔ Spot recognition vouchers and a $2,000 employee referral bonus
✔ Access to Flare discounts across retailers, energy providers, utilities and more
✔ Fitness Passport access for you and your family
✔ Employee Assistance Program and wellbeing initiatives
✔ Two paid volunteer days each year
✔ Career opportunities through secondments and internal mobility
✔ Endorsed by WORK180 as an employer of choice for women
✔ Recognised as a Top 101 Workplace for Women in 2026 by WORK180
As a global leader in facilities management, asset management, project delivery and workplace solutions, BGIS manages over 50,000 client locations worldwide and employs more than 10,000 people globally.
How to Apply
If you are a caring and organised coordinator who enjoys supporting people and keeping projects moving, we would love to hear from you.
BGIS is an equal opportunity employer. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, people with disability and people from culturally diverse backgrounds.
Eligibility
Applicants must have full working rights in Australia.
Apply Now
Join a newly established team supporting accessible homes and positive outcomes for residents across South-East Melbourne.
Explore more opportunities at https://apac.bgis.com/careers/