Senior Professional Services Consultant
captivateiq · United States · remote
USD 105,000 to 140,000 · period not stated
About the Role:
- CaptivateIQ's Professional Services team partners with customers after the deal closes to bring their sales compensation programs to life inside CaptivateIQ — from business requirements and comp plan design through data structure, build-out, UAT, and go-live, before handing off to Customer Success.
- We're hiring a Senior Professional Services Consultant to join a growing team leading these implementations end-to-end. This is a client-facing role: you'll move fluidly between customer meetings and hands-on build work, owning the project timeline while managing customer expectations along the way. It's a strong fit for someone who thrives in ambiguity, enjoys solving complex compensation problems, and wants the pace and ownership of a fast-moving, startup environment.
What You'll Do:
- Lead full-cycle CaptivateIQ implementations for customers — from business requirements documentation and comp plan design through data structure, build-out, configuration, UAT, and go-live.
- Design system configurations that maximize modeling efficiency and repeatability for each customer's comp plan.
- Own project timelines, prioritizing your own work and setting expectations with customers and internal stakeholders across multiple concurrent implementations.
- Serve as the primary client-facing point of contact throughout the implementation, building trust with customer admin teams.
- Scope new implementation or post-implementation services and support related negotiations as needed.
- Lead the handoff to Customer Success at go-live, ensuring a clean transition across cross-functional teams.
- Become an expert in CaptivateIQ and in sales commission structures, applying best-practice calculation design across a range of plan types.
- Collaborate with Product Managers, Customer Success Managers, and Sales throughout the engagement.
- Proactively identify and escalate project or account risks before they impact the customer or the timeline.
- Maintain billable utilization against your target, balancing active implementation work with team commitments and initiatives that drive broader organizational impact.
- Proactively define and adopt team best practices that raise the bar for delivery quality.
What You'll Bring:
- Background in sales compensation — as a consultant, or as an administrator/practitioner using a comp tool in-house.
- 6+ years of experience as a consultant or implementation professional, with demonstrated project leadership (managing other consultants is not required).
- Strong grasp of data modeling, formulas, and spreadsheet/database tools (Excel or similar); comfort with object-oriented and relational data concepts.
- Excellent time management — able to move seamlessly between client meetings and hands-on build work, prioritizing across multiple engagements.
- Friendly, obsessively customer-focused, and service-oriented, with strong problem-solving instincts.
- Strong communication, analytical, and collaboration skills; comfortable working independently while knowing when to seek guidance.
- A startup mindset — comfortable with ambiguity in a fast-changing environment, with a clear sense of why that environment is the right fit for you.
- Background at a SaaS/technology company.
Nice to Have:
- SQL experience.
- Experience with AI implementation.
- Experience with CaptivateIQ or a competitor's sales compensation software (e.g., Xactly, Varicent, SAP Commissions).
- Proficiency with CRMs (e.g., Salesforce) or ERPs (e.g., NetSuite).