VR Robot Operator and Support Technician
tutorintelligence · Watertown, MA · onsite
USD 20 to 30 · period not stated
Job Overview:
- We are seeking a focused and reliable VR Robot Operator to remotely control robotic systems using a virtual reality headset and handheld controllers. The operator will complete structured pick-and-place objectives by identifying, picking up, moving, and accurately placing specified items.
- The operator’s movements contribute to improvements in robot performance and learning. Actions must therefore be deliberate, efficient, consistent, and precise. Operators are expected to follow each objective as written, maintain a steady operating pace, and minimize hesitation, unnecessary movement, and repeated attempts while prioritizing safety.
- The operator will also monitor robot performance, respond to operational issues, and provide first-line technical support using approved procedures. This role requires strong spatial awareness, attention to detail, disciplined troubleshooting, and clear communication with customers and internal technical teams.
Requirements:
- Able to use a VR headset and handheld controllers safely and effectively for scheduled operating periods, with reasonable accommodation where applicable.
- Strong hand-eye coordination, spatial awareness, and attention to detail.
- Able to perform controlled and precise movements at a consistent pace.
- Able to understand detailed instructions and complete objectives as assigned.
- Comfortable performing repetitive pick-and-place tasks while maintaining accuracy and focus.
- Clear written and verbal communication skills.
- Able to interpret system alerts, document technical problems, and follow troubleshooting and escalation procedures.
- Dependable and able to maintain attention during continuous or repetitive operations.
- Available to work assigned shifts based on operational coverage requirements.
Nice to Have:
- Experience with VR systems, robotics, gaming controls, simulation software, or remote equipment operation.
- Experience in technical support, robotic operations, industrial operations, hardware testing, or quality assurance.
- Familiarity with ticketing systems, technical documentation, and structured troubleshooting processes.
What success looks like:
- Safe and consistent robot operation.
- Accurate completion of assigned objectives.
- Efficient completion of pick-and-place tasks.
- Smooth, deliberate, and controlled robot movements.
- Low frequency of unnecessary movements, hesitation, and repeated attempts.
- Compliance with task instructions and operating procedures.
- Robot availability and continuity of operations.
- Timely response to operational issues.
- Complete and useful troubleshooting and escalation information.
- Accurate operational and support records.