Clinic Director - Substance Use Disorder
Steadfast Health · Winston-Salem, North Carolina, United States
At Steadfast Health, we're on a mission to deliver hope, healing, and long-term health to those experiencing substance use disorder, through best-in-class addiction treatment and an unwavering belief that lasting recovery comes from partnering with our patients as respected equals in their care journey. We're a passionate team striving to raise the standard of compassionate care for our patients, and we know that to do that, we must care for our people first.
Location: Steadfast in opening a location at 1493 New Walkertown Rd, Winston-Salem, NC 27101
About the Role
As the Clinic Director, you will be responsible for overseeing the daily operations and performance of our outpatient clinic specializing in substance use disorder (SUD) treatment. Your role is crucial in ensuring the delivery of compassionate, patient-centered care, while maintaining compliance with federal, state, and local regulations. You will lead a cross-functional team and serve as the on-site operational leader, providing unwavering support to clinic staff. Your leadership will empower the team to navigate challenges and deliver high-quality patient care while fostering a positive and inclusive clinic environment.
Responsibilities:
- Operations
- Own progress toward key metrics established by leadership, including retention, no-show rates, access times, and productivity, and collaborate with leaders to ensure the clinic meets its operational goals.
- Oversee day-to-day clinic operations while collaborating with leaders to align priorities and ensure high-quality care delivery, strong team morale, efficiency, and compliance.
- Leadership & Team Development
- Lead by example, mentor, and develop staff to cultivate a supportive, collaborative, and high-performing team environment.
- Ensure strong hiring, onboarding, and talent development processes to drive employee satisfaction and high-quality patient care delivery.
- Foster an environment where staff feel heard and supported, conducting regular 1:1s and team meetings to align goals, address challenges, and ensure accountability.
- High-Quality Care
- Champion a patient-first approach by providing clinicians with the resources and training they need to deliver exceptional, evidence-based care.
- Ensure that patient care is holistic, compassionate, and in line with best practices for substance use treatment.
- Foster a tightly integrated partnership with clinical leadership, ensuring that operational practices enable and enhance evidence-based care.
Qualifications:
- Clinical background, with a preference for addiction licensure, but not required
- Proven leadership experience in operational management, ideally within a substance use disorder treatment setting.
- Track record of setting, monitoring, and achieving operational goals, with a focus on performance metrics and outcomes across a diverse team.
- Proficiency in using data dashboards, EHR reporting tools, and Excel to track key performance indicators (KPIs) such as patient retention, access, and staff productivity.
- Skilled in leading data-driven performance improvement initiatives to elevate clinic performance and patient care quality.
- Solid understanding of patient care processes, healthcare best practices, and regulatory requirements for SUD treatment.
- Experience with OBOT workflows and regulatory standards.
- Strong interpersonal and team-building skills, with an ability to engage and inspire diverse clinical and operational teams.
- Ability to manage crises with empathy, professionalism, and poise while supporting your team through challenges.
- A natural relationship-builder with deep community ties, capable of fostering strong partnerships with local organizations and healthcare providers.
- A passionate advocate for Steadfast Health’s mission of providing low-barrier, non-punitive, harm-reduction substance use disorder care.
Some of the Benefits
- Healthcare Coverage: Medical, dental, and vision insurance
- Time Off: Flexible time off with generous PTO, floating paid holidays, and paid volunteer days
- Re-Fuel Days: 4 additional paid days off per year for mental health, rest, or continuing education (CEU) activities
- Continuing Education: Annual CEU support & ongoing paid training
- Employee Assistance Program (EAP): Free, confidential access to therapist sessions, legal guidance, financial resources, health coaching, and more
- 401K Match up to 5%
- 100% employer-paid short-term and long-term disability and employer-sponsored life insurance
- SoFi student loan interest rate discount, Rightway Health Concierge, 1 year free pet Telehealth through Pawp, and Perkspot Discount Marketplace
- An opportunity to get in at the ground level and shape how we grow!
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to operate standard office equipment (e.g., computer, keyboard, phone, printer).
- Visual acuity to read and analyze data on screens and in reports.
- Manual dexterity sufficient to type, use a mouse, and handle office tools.
- Ability to participate in virtual meetings with audio and visual components (e.g., Zoom or Teams).
- Ability to navigate clinic spaces, including patient rooms, offices, and common areas.
- Potential exposure to high-stress situations requiring emotional resilience and de-escalation skills.
- Ability to remain on your feet for extended periods, including walking and standing during clinic operations.
- Occasional lifting of office supplies or clinic materials up to 20 pounds.
- Ability to participate in emergency response situations, which may require quick mobility or the ability to assist in patient or staff safety protocols.
- Ability to manage and oversee the physical environment of the clinic, ensuring it is maintained according to health and safety standards.
Schedule: This role follows the anticipated schedule of Monday thru Friday 8:30a-5p. Please note that this schedule may evolve based on organizational needs, and flexibility may be required as Steadfast Health continues to grow.