Order Entry & Customer Service Coordinator
Thermal Dynamics, Inc. · Porterville, United States
About the role
Thermal Dynamics is hiring an Order Entry & Customer Service Coordinator to keep orders moving accurately from sale to shipment. You'll turn approved quotes into sales orders, issue purchase orders to vendors, prepare shipping paperwork, and keep customers and our sales team updated. You'll also be a key part of our front office, supporting phones, walk-ins, and day-to-day administration. Accuracy matters more than speed in this role, and you'll have good systems to work with.
What you'll do
- Enter sales orders and update sales orders as needed
- Issue purchase orders to vendors and follow up on confirmations, lead times, and backorders
- Prepare packing slips and shipping documents, and coordinate outbound and inbound freight
- Work daily from CRM work queues: new and open sales orders, approved quotes without orders, and aging POs
- Keep customers informed about order status, delivery dates, and changes
- Support outside and inside sales with order details, documentation, and follow-up
- Help with service intake and customer records
- Cover front-office phones and walk-in customers, and assist with general office administration
RequirementsRequired
- 2+ years of experience in order entry, purchasing, customer service, or office administration
- High attention to detail and comfort double-checking your own work
- Strong computer skills and the ability to learn new software quickly
- Clear, professional communication by phone and email
- Able to manage several open orders at once and follow through without reminders
Preferred
- Background in industrial distribution, manufacturing, or a parts or equipment business
- Familiarity with shipping and freight (UPS, LTL)
- Bilingual English/Spanish
BenefitsCompensation and benefits
- $22.00–$27.00 per hour, based on experience
- Overtime paid per California law
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation days and holidays.
- Professional development opportunities and support for continuing education.