Night Receptionist
Employer not yet confirmed · Portugal · onsite
Our Goal
Welcome owners, members and guests at reception offering exceptional service, engaging with them during their stay at the Resort aiming to provide an unforgettable vacation experience.
You
- Are an excellent guest service ambassador, always engaging with guests with a genuine smile and with true pleasure for service.
- Act ethically and with integrity representing the company and your department.
- Strive to be the best in what you do.
- Maintain a smart personal appearance at all times.
- Are a team player, within your team and with all the teams.
- Are responsible for your actions and have a proactive approach and demanding attention to detail.
- Act with a sense of urgency when dealing with guests and team members.
Your Role
- Management of direct reservations and cancellations.
- Perform check-in and check-out and follow up on guest requests.
- Ensure a fantastic welcoming for our guests and excellence in service as a whole.
- Handle complaints, request and compliments from guests.
- Charge expenses in the guests account.
- Sell and upsell, inform and promote the various services and activities of the resort.
- Communicate and escalate promptly any anomaly found in the product and service or that as occurred with a guest.
- Ensure that the front-desk is organized clean and tidy at all times.
- Participate in the ESG initiatives of the resort and the company
What we offer
- A healthy, inclusive and responsible workplace.
- Learning and development opportunities.
- Recognition on your achievements, competitive salary and productivity incentives.
- Solid company culture, with strong social and environmental concerns.
- Clear goals to achieve and follow-up by your leadership team.
Please note that Hilton Grand Vacations (HGV) acquired Diamond Resorts International (DRI) as of August 02, 2021. If you apply to work at a Diamond Resorts company you will be an applicant of a subsidiary of HGV. A transition to HGV will occur as we integrate technology, systems and branding but it will take time until our separate operating systems, employment policies and benefits are fully integrated. As a result, for a period of time, employees will receive correspondence and messaging from Diamond Resorts as well as from HGV and related entities.