Patient Access Representative
fa-etnv-saasfaprod1.fa.ocs.oraclecloud.com/CX · New Richmond, Wisconsin, United States
HealthPartners is looking to hire a Patient Access Representative to join our Westfields Hospital and Clinic mental health team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.
Position Summary:
Team members are assigned to the mental health clinic check-in/registration area on campus. They may perform admissions, check-in, registration, and scheduling functions, as well as address inquiries via telephone, email or fax.
Essential Duties:
Clinic Scheduling, Registration and Check In
- Accurately and appropriately schedules patients. - Confirm arrival time, appointment time, and any other applicable instructions.
- Educate patient of any preparation and/or instructions needed prior to procedure.
- Pre-register patients by verifying demographics and insurance coverage. Create the Hospital Account Record (HAR).
- Look for existing orders and link them to appointment.
- Monitor and schedule the Referral Work que’s as assigned.
- Accurately and appropriately register and check in patients for their appointments.- Check in patients for their appointments, complete all needed information and direct them to the appropriate location.
- Provide appropriate forms as designated by clinical staff and/or standard practice.
- Receive and enter appropriately all patient forms dropped off for completion. Determine if the patient needs to be seen to complete the form, and/or have patient complete their portion of the forms. Route forms according to standard practice.
- Collects and posts patient co-pays/deductibles/balances consistently and accurately.
- Assists patients with any follow up appointments at check out
Work Schedule:
Monday – Friday, clinic hours
Required Qualifications:
Education, Experience or Equivalent Combination:
- High School graduate or equivalent experience.
Preferred Qualifications:
Education, Experience or Equivalent Combination:
- 2-year degree in related studies; and/or equivalent experience.
- Minimum one year experience in a hospital or medical clinic setting or equivalent.
- Experience in a customer service setting.
- Experience with Microsoft products, Word, Excel, Outlook, etc.
Knowledge, Skills and Abilities:
- Excellent verbal and written communication skills.
- Knowledge of medical terminology
- Excellent customer service skills.
- Ability to interact positively with people from various cultures and backgrounds.
- Must successfully complete all training programs during introductory period.
- Excellent verbal and written communication skills.