Director of Boardwalk
Benchmark · OKANA Resort & Indoor Waterpark, United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.
At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.
Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.
About our property:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination. #BMC-Okana
What you will have an opportunity to do:
POSITION SUMMARY:
The Director, Boardwalk Food and Beverage is a sales-driven leader responsible for growing restaurant revenues, increasing local dining traffic, and overseeing the performance, profitability, and guest experience of all restaurant outlets within the property. This position has a heavy sales focus, with primary responsibility for developing and executing strategies that attract local residents, generate new business, increase repeat visits, and maximize spending from both resort guests and the surrounding community. Working closely with the general managers and marketing team, the Director translates revenue goals into coordinated sales plans, targeted promotions, community partnerships, and dining experiences that strengthen each outlet’s market presence. The role combines proactive business development with operational excellence, high service and culinary standards, budgeting, forecasting, labor and cost control, and team development. In partnership with culinary leadership and restaurant managers, the Director ensures that sales initiatives are operationally sound, financially effective, and consistently delivered. This client-facing leader builds relationships with guests, local businesses, and community partners while guiding service teams to deliver memorable experiences and identify sales opportunities. The Director maintains compliance with company standards, leads ongoing training, and fosters a positive, motivated, and results-driven team environment. OKANA Resort is part of Pyramid Global Hospitality, a company committed to career growth and putting people first.
QUALIFICATIONS:
- 2 years of restaurant management experience in the hotel industry; experience with upscale independent restaurants is a plus. Bachelor’s degree preferred. Demonstrated experience in restaurant sales, business development, and initiatives that increase revenue and local dining traffic.
- Ability to interpret financial, sales, guest traffic, and operational data; prepare actionable business plans; and measure results against revenue, guest count, average check, and profitability goals.
· Strong cost control background to effectively manage the financial performance of each outlet.
- Ability to work closely with general managers, the marketing team, and culinary leadership to develop and execute sales strategies, local outreach, targeted promotions, and menu initiatives that increase revenues, attract local diners, and encourage repeat visits.
- Strong relationship-building, communication, and time management skills, with the ability to manage multiple initiatives, proactively prospect for new business, and follow sales opportunities through to execution.
· A passion for customer service that filters down to all levels of the team.
· Read, write, and speak English fluently; Ability to communicate effectively with the public and other employees.
· Have or will complete all relevant Food & Beverage certifications.
· A proven track record of developing ongoing training programs that support the service standards and regulatory requirements of the resort.
PERFORMANCE STANDARDS
- SALES, REVENUE GROWTH, AND LOCAL MARKET DEVELOPMENT: Lead proactive restaurant sales and business development as a primary focus of the position. Develop and execute outlet-specific strategies to increase revenues, local dining traffic, repeat visits, and average guest spending. Build relationships with local residents, businesses, organizations, and community partners to generate referrals, group dining, private dining, and repeat business. Work closely with general managers and the marketing team to maintain a coordinated sales and promotional calendar, align campaigns with outlet capacity and service readiness, and convert market awareness into reservations and visits. Establish clear action plans, ownership, and timelines; review sales activity, revenue, guest counts, average check, repeat visitation, and promotional results; and adjust strategies based on performance and profitability.
- MEASURABLE LOCAL TRAFFIC AND REVENUE GOALS: Proposed initial targets, subject to approval by the Food & Beverage Director in partnership with general managers and the marketing team: (1) Increase local dining guest counts by at least 15% over the first 12 months compared with the preceding comparable 12-month period. (2) Increase net restaurant revenue attributable to local diners by at least 15% over the same period. (3) Increase total net restaurant revenue by at least 10% over the same period while meeting or exceeding the approved annual revenue budget and maintaining budgeted restaurant operating profit margins. Within the first 30 days, agree on a consistent local-market definition, validate baseline guest counts and revenues by outlet, and establish reliable tracking through available point-of-sale, reservation, and campaign data. Count local traffic as dining covers, including repeat visits, rather than unique customers; measure net revenue after discounts and refunds, excluding taxes and gratuities. Use comparable outlets and operating periods, documenting material changes in operating days, capacity, and resort occupancy. If reliable historical local-market data are unavailable, submit a documented baseline and revised measurement start date for leadership a