Lead Onsite Project Moderator (Silicon Valley)
TransPerfect · Los Angeles, United States
Work Location: Silicon Valley, CA; Onsite
Work Schedule: Monday to Friday, 8 hours per day
Engagement Model: Fixed-term employment; Full-time
Estimated Project Duration: 2 month (extension possible based on project needs)
Estimated Start Date: 2nd November, 2026
Language(s) Needed: English (US)
Role Summary
The Lead Onsite Project Moderator will work directly with onsite participants to ensure the proper execution of study/project requirements. The primary responsibility is to moderate user sessions and provide updates to the other members of the production team, as well as perform basic troubleshooting of data collection technology. The Lead moderator will be responsible for overseeing operations of the site itself and will manage the onsite moderators and the overall data collection project. The Lead Onsite Project Moderator will be acting as the liaison between the remote management team and the onsite team.
The Lead Onsite Project Moderator has accountability for fostering a professional client relationship, managing and coordinating the onsite team members, and leading and collaborating with cross-functional project teams and partners.
The Lead Onsite Project Moderator will also oversee data quality throughout collection activities, ensuring all collected data meets the required standards of accuracy and reliability. Moderators will represent DataForce professionally at all times during data collection.
Role Responsibilities
- Moderate multiple sessions per day and guide participants through data collection activities.
- Guide participants through approximately two-hour sessions involving AR/VR devices, with activities taking place both indoors and outdoors.
- Operate and maintain data collection equipment, offload data, and manage onsite logistics.
- Set up and dismantle study spaces and prepare the required session materials.
- Monitor participant flow and address participant questions and concerns professionally.
- Serve as the main point of contact for onsite project-related matters, working closely with the Project Manager and coordinating with other moderators.
- Manage schedule changes and communicate updates to the Project Manager and relevant team members.
- Prepare accurate end-of-day and end-of-week reports, documenting project progress, issues, and data collection activities.
- Troubleshoot technical issues involving data collection equipment and escalate issues when necessary.
- Provide feedback on session dynamics, participant engagement, project performance, and operational needs.
- Identify, escalate, and help resolve project risks and operational issues.
- Capture, label, and tag data using client-provided tools.
- Ability to lift up to 50 lbs when needed.
Role Requirements
- Fluency in English, with clear and natural speaking ability
- Technical proficiency in operating Mac computers and iPhones
- Comfort working with Terminal in macOS
- Strong troubleshooting and problem-solving skills
- Excellent attention to detail and ability to maintain accurate project records
- Some Python proficiency is beneficial but not required
- Experience with AR/VR devices is highly encouraged
- Ability to travel between multiple onsite locations; reliable transportation is required
- Experience preparing reports, including end-of-day and end-of-week summaries
- Experience moderating, facilitating, proctoring, or performing similar roles preferred
- Strong interpersonal and communication skills
- Ability to manage groups, foster a positive environment, and adapt to changing scenarios.
- Customer-service-oriented approach, integrity, and strong work ethic
- Team player with a goal-driven and objective mindset
- Knowledge of research methodologies and ethical considerations is a plus
- Availability during weekends, if required by the project
- Bachelor's degree in social sciences, communications, or a related field preferred; equivalent education and experience may be considered
DataForce by TransPerfect is part of the TransPerfect family of companies, the world’s largest provider of language and technology solutions for global business, with offices in more than 100 cities worldwide.
We offer high-quality data for Human-Machine Interaction to some of the most prestigious technology companies in the world. Our department focuses on gathering, enriching and processing data for Machine Learning in different AI domains.
To learn more about DataForce please visit us at https://www.transperfect.com/dataforce.
TransPerfect provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. For more information on the TransPerfect Family of Companies, please visit our website at www.transperfect.com.