General Manager
Classic Rock Fabrication · Egg Harbor - Egg Harbor Township, NJ 08234
Department: Operations
Reports To: Vice President of Operations for Classic Rock Fabrication
GENERAL PURPOSE OF JOB
The General Manager is the senior leader responsible for the overall performance of CRF Acquisition Holding, DBA Stone Crafters, A Classic Rock Fabrication Company, in Egg Harbor Township, New Jersey. This role is accountable for operational performance, profitability, customer experience, employee development, safety performance, and execution of company strategy.
This individual develops leaders, builds high-performing teams, drives accountability, and ensures resources, processes, and people are aligned to achieve business objectives while supporting the Company's culture, values, and long-term growth.
LEADERSHIP SCOPE
The General Manager provides leadership and oversight for all operational and administrative functions within the New Jersey operation. This position is accountable for the performance, development, and alignment of department leaders and their teams, ensuring effective execution of Company objectives, service standards, operational priorities, and financial expectations.
Direct reports include the Production Manager, Install Manager, Office Manager, Showroom Manager, Purchasing Agent, and Account Managers. The General Manager is responsible for developing these leaders, fostering collaboration across departments, and ensuring operational excellence throughout the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
BUSINESS & FINANCIAL LEADERSHIP
- Own the overall performance of the New Jersey operation, including profitability, customer satisfaction, employee engagement, operational effectiveness, and safety performance.
- Develop and execute annual operating plans aligned with company objectives and growth strategies.
- Drive operational excellence while maintaining profitability, quality, and customer satisfaction targets.
- Monitor key performance indicators and implement corrective actions when results fall below expectations.
- Identify opportunities to improve efficiency, productivity, capacity, quality, and customer experience.
- Manage resources responsibly to achieve financial and operational objectives.
OPERATIONS LEADERSHIP
- Lead daily operations to ensure projects are executed safely, efficiently, and profitably.
- Establish and maintain systems that improve workflow, communication, quality, accountability, and operational performance.
- Champion continuous improvement initiatives that increase productivity, reduce waste, and improve customer experience.
- Collaborate with company leadership to remove operational barriers and optimize resource allocation.
- Ensure departments consistently meet performance standards and service expectations.
- Maintain focus on quality, production efficiency, and operational consistency across all departments.
TEAM LEADERSHIP & CULTURE
- Recruit, develop, coach, and retain high-performing employees and leaders.
- Conduct performance evaluations and support employee development planning.
- Build a culture of accountability, ownership, teamwork, and continuous improvement.
- Develop department leaders and strengthen the organization's leadership pipeline.
- Foster employee engagement through consistent communication and leadership.
- Lead by example through professionalism, integrity, humility, and servant leadership.
CUSTOMER EXPERIENCE
- Ensure customers receive exceptional experiences from initial engagement through project completion.
- Resolve escalated customer concerns and maintain strong relationships with key customers and business partners.
- Promote a customer-focused culture centered on responsiveness, communication, and quality.
- Review customer feedback and implement improvements that increase customer satisfaction and loyalty.
SAFETY & COMPLIANCE
- Promote a culture where safety is a core value and operational priority.
- Ensure compliance with OSHA regulations, company policies, and industry best practices.
- Hold managers and employees accountable for established safety standards and expectations.
- Partner with company leadership to maintain safe facilities, equipment, and work practices.
- Support ongoing safety training, hazard identification, and continuous safety improvement efforts.
STRATEGIC LEADERSHIP
- Participate in leadership meetings and drive execution of company priorities.
- Translate strategic objectives into actionable plans and measurable departmental goals.
- Foster collaboration across locations and departments to achieve company-wide objectives.
- Provide recommendations, insights, and solutions that support organizational growth and operational excellence.
- Support acquisition integration, organizational growth initiatives, and long-term strategic planning as needed.
GENERAL RESPONSIBILITIES
- Follow all Company procedures and policies.
- Follow all safety protocols established by Classic Rock Fabrication.
- Uphold Classic Rock's Core Values.
- Perform other duties as assigned by Management to support the Company's vision and mission.
MEASUREMENT AND KEY PERFORMANCE INDICATORS
- Net Profitability
- Quality Score
- Safety Performance
- Customer Satisfaction
- Employee Retention
- On-Time Project Delivery
- Labor Efficiency
- Leadership Development
- Achievement of Annual Company Objectives