Host / Hostess - Pool Services
Wam-Iabkey Cx_2 · UAE · onsite
About Wynn Al Marjan Island:
Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.
About the Position:
Wynn Al Marjan Island is currently seeking an Host / Hostess – Pool Services to join the resort’s Pool Services team.
The primary duties and responsibilities of this role are:
- Welcome guests warmly upon arrival and provide a genuine, polished, and personalized first impression.
- Serve as a visible floor-based point of contact for guests entering and moving throughout the pool and beach areas.
- Escort guests to assigned loungers, daybeds, cabanas, beach seating, or other designated locations.
- Assist guests with seating, towels, umbrellas, basic setup needs, and initial orientation to the pool and beach experience.
- Explain available facilities, amenities, services, dining options, recreation activities, and daily programming to arriving guests.
- Continuously circulate through assigned zones to engage with guests, identify service opportunities, and support guest comfort.
- Anticipate guest needs and proactively offer assistance before requests are made.
- Use guest names and preferences whenever possible to enhance personalization and recognition.
- Monitor guest satisfaction and communicate service opportunities or concerns to leadership and operational teams.
- Handle guest concerns professionally and coordinate service recovery with the leadership team when required.
- Create memorable guest interactions that encourage return visits and reflect Wynn luxury hospitality standards.
- Maintain a consistently approachable and professional presence throughout the pool and beach operation.
- Manage seating flow and assist with lounge, daybed, cabana, and beach seating assignments in accordance with operational procedures.
- Coordinate guest arrivals and seating requirements with the Pool Concierge, Cabana Receptionist, Pool Attendants, Food & Beverage teams, and Management.
- Monitor seating availability, occupancy, guest movement, and operational readiness throughout the day.
- Support efficient utilization of loungers, daybeds, cabanas, premium seating locations, and guest service areas.
- Assist with VIP arrivals, casino guest arrivals, special requests, celebrations, and personalized guest arrangements.
- Conduct regular walkthroughs of pool and beach areas to ensure cleanliness, organization, guest comfort, and presentation standards.
- Identify and report any service gaps, maintenance issues, cleanliness concerns, or guest experience opportunities.
- Ensure all guest areas maintain a luxury appearance consistent with Wynn standards.
- Support daily opening, operating, and closing procedures as assigned.
- Assist during special events, activations, peak periods, and high-volume operating conditions
- Maintain accurate records of guest preferences, seating notes, special requests, and service observations as applicable.
- Complete required reports, checklists, track sheets, and operational documentation accurately and on time.
- Assist with guest flow reporting, seating utilization tracking, and communication of operational updates.
- Use departmental systems, radios, communication tools, and operational applications effectively.
- Maintain confidentiality of guest information, guest profiles, and company records.
- Promote pool, beach, recreation, wellness, cabana, daybed, and resort offerings through confident guest engagement.
- Identify opportunities to enhance guest experiences through available services, amenities, and experiences.
- Assist in promoting premium seating experiences, cabanas, daybeds, special events, and resort activities where appropriate.
- Support departmental revenue initiatives through product awareness, guest interaction, and operational coordination.
- Collaborate with operational teams to maximize utilization of revenue-generating seating and guest experience areas.
- Maintain positive working relationships with colleagues across Pool Services, Food & Beverage, Housekeeping, Security, Resort Services, Spa, and other departments.
- Communicate guest preferences, special requests, seating updates, and operational information clearly and in a timely manner.
- Participate actively in departmental meetings, briefings, training programs, and development initiatives.
- Support colleagues during peak business periods and changing operational requirements.
- Contribute to a positive, collaborative, and service-focused working environment.
About You:
The ideal candidate for this position will have the following experience and qualifications:
- High school diploma or equivalent required; certifications in aquatics, recreation, or physical education preferred.
- Minimum one (1) year of experience in hospitality, guest services, restaurants, beach clubs, recreation, or luxury resort operations preferred.
- Previous luxury hotel, resort, beach club, pool, recreation, front-of-house, or guest-facing floor operation experience preferred.
- Consistently deliver service in accordance with Forbes Five-Star standards
- Basic knowledge of reservation, seating, or guest management systems preferred.
- Working knowledge of Microsoft Office applications preferred.
- Ability to learn and effectively use departmental software, communication systems, and operational tools.
- Excellent verbal communication and interpersonal skills.
- Strong guest engagement, hosting, and relationship-building abilities.
- Professional appearance and demeanour consistent with luxury hospitality standards.
- Strong organizational and multitasking skills.
- Ability to remain composed, courteous, and professional in a fast-paced outdoor environment.
- Strong attention to detail and awareness of guest needs.
- Ability to work flexible schedules including weekends, holidays, and evenings.
- Ability to confidently engage and interact with a diverse international clientele.
About Wynn Al Marjan Island’s Benefits:
We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.