Manager, Data Analytics
Samsung · Plano, Texas, United States
Position Summary
This role is not eligible for immigration sponsorship
Samsung Electronics America, Inc. (SEA), the U.S. Sales and Marketing subsidiary, is a leader in mobile technologies, consumer electronics, home appliances, enterprise solutions and networks systems. For more than four decades, Samsung has driven innovation, economic growth and workforce opportunity across the United States—investing over $100 billion and employing more than 20,000 people nationwide. By integrating our large portfolio of products, services and AI technology, we’re creating smarter, sustainable and more connected experiences that empower people to live better. SEA is a wholly owned subsidiary of Samsung Electronics Co., Ltd.
To learn more, visit Samsung.com. For the latest news, visit news.samsung.com/us.
Role and Responsibilities
Making the future is everyday life at Samsung. We’re seeking innovators who are called to not just change the world, but build a better one. We enable the best technology hardware on the planet, but our best is always a prototype for something better and our people thrive with a driven mindset – better builds on better. We believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners and communities.
At Samsung, you will have opportunity to work with some of the smartest people on the planet in defining and launching great products.
This role demands an individual that is extremely customer focused, has a strong analytical mind with an appetite for innovation, is data-centric with a can-do attitude. You will be working closely with product, engineering, business management, marketing and other cross-functional teams to create best in class customer experiences on Samsung.com. Sound Interesting? Apply now.
Data Analytics Manager is responsible for providing the S.com day-to-day operators valuable insights to help shape the direction of the business. This person will lead the Data Team to align tasks and initiatives with specific business goals set forth by Leadership. Tasks will include analyzing large datasets to building models to identify operational trends and anomalies across all LOBs. You will work closely with our internal teams to help us understand our business. This is a highly visible role with high impact across the org.
Role and Responsibilities:
- Lead a team of 3 (2 data engineers, 1 data analyst/scientist) to develop and grow to meet the demands of the business.
- Intake data-related requests from Business and align resources to deliver creative and effective solutions.
- Drive strategic and tactical planning of eCom operations from a data perspective and present recommendations to leadership.
- Collect, organize, and analyze large datasets from multiple sources to gain insights into customer behavior and operations trends.
- Prepare comprehensive reports and dashboards to present data findings and support decision making.
- Conduct onboarding and training sessions for the operational team to ensure proficiency in utilizing the analytical framework and AI framework for accessing, interpreting, and leveraging detailed data and reports effectively.
- Identify areas for improvement and suggest data-driven solutions to optimize business operations and increase revenue.
- Work closely with cross-functional teams to ensure data accuracy and relevance, and facilitate effective communication of results.
- Utilize statistical methods and visualization tools to uncover patterns, correlations, and anomalies in the data.
- Stay updated with the latest analytical tools and techniques to enhance the company's data capabilities.
- Provide ongoing support and training to colleagues on data analysis best practices.
- Present findings and recommendations to stakeholders in clear and concise formats, facilitating decision-making processes.
- Help manage a diverse group of vendor partners that are vital to the success of eCommerce operations, including but not limited to providing input on contract reviews, SLA adherence, budgeting, cost analysis, and procurement.
- Partner with customer service team to understand consumer pain points and work on initiatives to improve the customer experience.
- Collaborate with the data warehouse and analytics team to implement new data ingestion processes involving external third-party sources, and facilitate the adoption of a new dashboarding and visualization tool.
- Monitor and take action on exception reporting and understand measurements of KPI’s for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPIs.
Skills and Qualifications:
- 6+ years in a similar role in eCommerce or Operations.
- Degree in Data Science, Business Analytics, Economics, or a related field.
- Ability to lead a team and motivate individuals to perform at their best.
- Strong experience in data collection, cleaning, and analysis.
- Proficient in JIRA, Confluence, Excel, SQL, Python or other programming language and data visualization tools such as Tableau or Power BI.
- Must have experience with Cloud platforms, preferred Google Cloud Platform (GCP , Dataform), AWS.
- Excellent communication skills and ability to convey complex data insights in simple terms.
- Ability to work collaboratively and effectively under pressure.
- Familiarity with e-commerce platforms and industry metrics.
- Experience with high volume direct to consumer ecommerce fulfillment or returns illustrating process and KPI improvements to scale growth (operations or logistics is a strong advantage.)
- Experience using Tableau, Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application.
Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:
· Work is generally performed in an office environment.
· Operate a computer keyboard and view a video display terminal 50% of work time, including prolonged periods of time.
· The movement and transportation of equipment, most of the time under 25 pounds.
· Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
· Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
· Frequently works additional hours beyond normal schedule.
· Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions. Complete access to confidential company data where disclosure may jeopardize the company’s competitive position.
Skills and Qualifications
Life @ Samsung - https://www.samsung.com/us/careers/life-at-samsung/
Benefits @ Samsung - https://www.samsung.com/us/careers/benefits/
Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more. In addition, regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation, based on company, division, and individual performance.
To ensure a fair and transparen