Support Agent CH (f/m/d)
Axpo Group · Baden, Switzerland
Workload: 100%
Location: Baden & Rathausen
Join Axpo and help make sure our colleagues can work productively every day. Bring your IT expertise, keep growing professionally, and actively help shape the support experience of tomorrow at Axpo.
What you will do:
- Act as the first point of contact for on-site and remote IT support, handling incidents, requests, and escalations
- Provide hands-on support for hardware (laptops, peripherals, meeting room equipment) and software for end users
- Classify, prioritize, and route tickets in Jira according to defined processes and SLA targets
- Troubleshoot and resolve advanced technical issues independently, escalating to L2/L3 teams when needed
- Identify recurring problems, develop sustainable solutions, and maintain the knowledge base
- Support the onboarding of new colleagues by preparing IT equipment and access
What you bring & who you are:
- Completed vocational training or a degree in IT, or equivalent professional experience
- At least 2 years of experience in IT end-user support, including hands-on troubleshooting of hardware and software
- Experience with ticketing systems such as Jira Service Management or ServiceNow
- Knowledge of Windows and Microsoft 365, ideally combined with experience in endpoint management tools such as Microsoft Intune
- Strong communicator and team-oriented mindset – including phone-based support
- Ideally, certifications such as ITIL Foundation or Microsoft 365 Certified: Endpoint Administrator Associate, plus some experience with PowerShell
Even if you don't meet all the requirements, we look forward to your application.
About the team: You'll be part of the Group IT team, working closely with colleagues across locations and internal customers from across the Axpo Group. We value diversity, open exchange, and supporting one another.
At Axpo Group, we are dedicated to fostering a culture of non-discrimination, tolerance, and inclusion. As an equal opportunity employer, we welcome applications regardless of race and ethnicity, gender identity and expression, sexual orientation, age, disability, as well as socioeconomic, cultural, and religious background. We are committed to ensuring a respectful and inclusive recruiting process and workplace for everyone.