Optical Networking Technical Sales Engineer - MCE
Fa-Evmr-Saasfaprod1 Cx · United States · hybrid
As part of our North American Mission Critical & Enterprise team, you'll play a vital role in pre-sales activities, engaging customers, and offering technical expertise. Your contributions will be key to driving sales and ensuring customer satisfaction. This role offers a unique opportunity to collaborate closely with internal teams and customers, providing valuable network design support and recommendations.
- Act as a technical expert, engaging with customers and presenting tailored solutions.
- Identify customer needs and effectively communicate them to internal teams for seamless collaboration.
- Provide network design support, ensuring customer growth and satisfaction over time.
- Develop comprehensive quotations for optical solutions, covering hardware, software, and maintenance aspects.
- Assist customers in scoping network upgrades and software refreshes, ensuring their systems remain up-to-date.
- Recommend best practices and guide customers on optimal network architecture and deployment strategies.
- Offer pre-sales and post-sales engineering support, ensuring a smooth and positive customer experience.
- Occasionally travel to meet customers and collaborate with account leaders for strategic discussions.
- Stay updated with industry trends to provide cutting-edge solutions and maintain a competitive edge.
- Foster strong relationships with customers and internal teams, promoting a collaborative and supportive work environment.
- Bachelor's degree in Engineering, Computer Science, or a related field, with a strong technical background.
- 3+ years of experience in a pre-sales engineering role, ideally in the optical networking industry, to bring valuable insights.
- Deep technical expertise in optical networking, including hardware, software, and network management, for effective solution design.
- Excellent communication and presentation skills to simplify complex technical concepts for diverse audiences.
- Proven track record in successful customer engagements and solution presentations, demonstrating a results-driven approach.
- Ability to work independently, manage multiple projects, and adapt to changing priorities in a fast-paced environment.
- Strong analytical skills and a problem-solving mindset to tackle complex technical challenges effectively.
- Willingness to travel occasionally for customer meetings and internal collaborations, fostering strong relationships.
- Familiarity with industry standards and regulations related to optical networking, ensuring compliance and best practices.
- A customer-centric mindset and a passion for delivering exceptional customer experiences, driving long-term success.