Customer Solutions Architect
Fa-Evmr-Saasfaprod1 Cx · Portugal · hybrid
This role is responsible for the end-to-end architecture, testing, commissioning, and deployment of secure, highly available, and standards-compliant systems, working closely with customers, suppliers, and multidisciplinary project teams to ensure successful project delivery.
- Design, validate, and deliver end-to-end integrated communications solutions that meet customer, operational, and contractual requirements.
- Lead system integration and interoperability testing across multi-vendor environments, ensuring seamless operation of networks, platforms, and business systems.
- Develop and execute Validation & Verification (V&V), Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT), and Testing & Commissioning (T&C) procedures.
- Manage technical relationships with customers, subcontractors, third-party suppliers, and internal stakeholders throughout the project lifecycle.
- Plan and execute complex system migrations, including configuration management, cutover activities, rollback strategies, and operational transition.
- Produce and maintain comprehensive engineering documentation, design specifications, interface definitions, technical procedures, and as-built documentation.
- Ensure compliance with international standards and best practices applicable, including IECEx, EMC/EMI, safety, cybersecurity, environmental, and hazardous-area requirements.
- Manage system requirements, interfaces, and technical risks to ensure successful project execution and customer acceptance.
- Provide on-site leadership during integration, commissioning, troubleshooting, and handover activities while maintaining strong customer relationships.
Professional Skills
- Strong stakeholder management and customer-facing communication skills.
- Proven ability to lead multidisciplinary engineering activities in international environments.
- Excellent technical documentation and reporting capabilities.
- Effective coordination of suppliers, contractors, and cross-functional teams.
- Fluent English communication; additional languages highly valued in multinational project environments.
- Willing and available to travel globally for site integration, testing, commissioning, and customer support activities.
Hands-On Technical Experience
- Installation and configuration of communication and network systems.
- Factory Acceptance Testing (FAT) and Site Acceptance Testing (SAT).
- Field equipment and subsystem testing.
- System commissioning and operational readiness verification.
- Operations and maintenance support.
- Third-party system integration.
- Root-cause analysis and troubleshooting of complex technical issues.
- Development and verification of as-built documentation.
Technical Competencies
- Enterprise and industrial network architecture design.
- Routing and switching technologies including OSPF, IS-IS, BGP, RSVP, LDP, QoS, IP VPN, VLAN, VLL/VPLS, and NAT.
- High-availability and mission-critical communications systems.
- Secure network design and implementation.
- Firewalls, IPS/IDS, SIEM, DPI, proxy technologies, and cybersecurity best practices for critical infrastructure environments.
- Security validation, testing, and troubleshooting.
- Fiber optic infrastructure design and implementation.
- Integrated communications systems for offshore and industrial facilities.
- Multi-vendor system integration and interoperability management.
- Cisco networking and security certifications (CCNA, CCNP, or equivalent).
- Industry-recognized cybersecurity and network infrastructure certifications.