Senior Change & Adoption Manager - Digital Transformation
Employer not yet confirmed · Brisbane, Australia · hybrid
We’re all about helping our members make the most of their money. We walk alongside our members as the navigate some of the most challenging times in life. As a Senior Change and Adoption Manager, you'll play a critical role in shaping and delivering the people side of transformation across ART Life. You'll develop and execute change strategies that drive readiness, adoption and sustained behavioural change while partnering with leaders, project teams and stakeholders across the organisation.
You'll be a trusted adviser who can navigate complexity, influence senior stakeholders and bring people on the journey through periods of change. Working across discovery, design, delivery and benefits realisation, you'll ensure change activities are practical, measurable and aligned to strategic outcomes.
This is an opportunity to make a genuine impact by helping teams successfully adopt new digital services, processes, roles and ways of working while contributing to a culture of continuous improvement and innovation.
This role is a 24-month maximum term contract opportunity and is based in Brisbane.
Day to day, you'll:
- Develop and deliver integrated change and adoption strategies aligned with program outcomes and delivery milestones.
- Lead stakeholder analysis, change impact assessments, readiness activities and adoption planning.
- Build leadership alignment through coaching, engagement and sponsorship strategies.
- Identify resistance drivers and develop targeted interventions that improve engagement and adoption.
- Partner with project teams to ensure people and operational impacts are considered throughout delivery.
- Design and facilitate workshops, co-design activities and stakeholder engagement forums.
- Develop and deliver change plans covering communications, learning, capability and business readiness.
- Define adoption and readiness measures and provide reporting on change risks and outcomes.
- Support leaders through role, process and operating model changes.
- Provide guidance, coaching and quality assurance to change practitioners contributing to the program.
It goes without saying you'll be a seasoned change manager with top notch interpersonal skills. We'll also expect you to pick up problems and come up with quick, creative ways to solve them. It's quite likely you tick some of the following boxes too:
- You have substantial experience leading change across complex digital, technology or operating model transformations.
- Your knowledge of organisational change, readiness, adoption and behaviour change is highly developed.
- You'll have demonstrated success influencing and coaching executives and senior leaders through change.
- You're skilled in stakeholder engagement, facilitation, communication and negotiation.
- You have experience integrating change management with agile, iterative or vendor-led delivery approaches.
- Your ability to identify barriers and translate insights into practical actions is well established.
- You'll have experience developing and measuring adoption, readiness and benefits outcomes.
- You're qualified in a recognised change methodology such as Prosci, APMG or equivalent.
- You have experience working within regulated and operationally complex environments.
- Your background may include financial services, life insurance, superannuation or related industries.
- You'll hold a tertiary qualification in psychology, communications, human resources, business or a related discipline.
- You're familiar with service design, human-centred design, organisational design or operating model change initiatives.