Senior Director of Managed Services, Network and Security (Remote)
Myriad360 · United States
Who You Are
You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale.
About The Role
We are seeking a Senior Director of Networking & Security to lead and scale high-performing teams responsible for enterprise networking and cybersecurity services across managed services and MSSP environments.
This is a people-first leadership role with primary accountability for building, managing, mentoring, and transforming teams of network and security engineers across global delivery environments.
The ideal candidate is a transformational leader with a proven history of:
- Building and scaling high-performance teams
- Leading MSSP growth and maturity
- Delivering results in complex, global enterprise environments
- Driving operational excellence and continuous improvement
This leader will serve as a strategic executive advisor to customers and internal stakeholders, responsible for defining infrastructure roadmaps, evolving managed services capabilities, and ensuring scalable, resilient, and cost-optimized environments. The ideal candidate brings a blend of deep technical expertise, strong business acumen, and proven experience leading high-performing engineering and architecture teams within a managed services or enterprise environment.
This position plays a critical role in expanding managed services offerings, improving service delivery maturity, and aligning infrastructure services with modern hybrid cloud and consumption-based models. Candidate should be able to serve as a trusted advisor, with the ability to simplify complex issues and speak to C-Suite executives. Excellent customer service skills are a must. The successful candidate will lead managers and drive initiatives around processes, training, delivery quality, and customer service to support a growing managed services business.
Must be based in the United States. Travel up to 30% may be required.
Key Responsibilities
People Leadership & Team Development (Primary Focus)
- Build, lead, and scale high-performance teams of network and security engineers, architects, and technical leaders
- Develop structured training, certification, and career progression programs
- Lead global hiring, onboarding, and workforce planning strategies
- Drive organizational transformation and turnarounds for underperforming teams
- Establish strong coaching, mentorship, and leadership development frameworks
Global Delivery & MSSP Operations
- Lead globally distributed teams supporting 24x7 managed services and MSSP operations (NOC/SOC alignment)
- Scale delivery across multi-client, multi-region environments
- Own SLAs, KPIs, and customer satisfaction metrics
- Drive automation, standardization, and service delivery maturity
Networking & Security Domain Leadership
Networking Foundations (Core Infrastructure Ownership)
- Oversee enterprise network infrastructure including:
- Physical components (routers, switches, cabling)
- Virtual networking layers across data center and cloud environments
- Ensure deep expertise across network protocols, including:
- TCP/IP, UDP, HTTP/HTTPS, DNS, SMTP/IMAP
- Govern architecture and standards for:
- IP addressing (IPv4/IPv6) and subnetting strategies
- MAC addressing and Layer 2/Layer 3 segmentation
- Ports and service communication models
- Define and standardize network topologies, including:
- Star, mesh, hybrid, and distributed architectures
- Drive performance across:
- Network availability, throughput, latency, and fault tolerance
- High availability (HA) and redundancy architectures
- Lead modernization of cloud networking, including:
- Virtual networks, VPCs, hybrid connectivity, and secure segmentation
Security Capability Pillars
Secure Access & Edge
- Lead SASE / SSE / ZTNA strategy and service delivery
- Enable secure, identity-driven access across distributed environments
Identity-First Security
- Oversee IAM (Okta, Azure AD) and Privileged Access Management (PAM)
- Implement Zero Trust identity models and governance
Security Operations & Threat Detection
- Lead XDR / MDR capabilities and service delivery
- Drive SIEM / SOAR integration, threat detection, and response maturity
Cloud Security
- Own security capabilities across:
- CNAPP, CSPM, CWPP
- Secure hybrid and multi-cloud environments
Compliance & Risk Management
- Align services to:
- NIST, SOC 2, HIPAA frameworks
- Embed compliance into managed service delivery models
OT / Edge / IoT Security
- Secure operational technology, IoT, and edge environments
- Drive segmentation, monitoring, and risk reduction strategies
Perimeter & Network Protection
- Lead DDoS protection, firewall strategy, IDS/IPS, and segmentation
- Ensure proactive defense and threat containment across network layers
Service Delivery & Operational Excellence
- Own end-to-end delivery performance across networking and security services
- Drive maturity in:
- Incident, problem, and change management
- Monitoring and observability
- Lead LEAN-driven continuous improvement, including:
- Process optimization and waste reduction
- Standard work and performance metrics
- Operational transformation across global teams
Client Engagement & Executive Leadership
- Serve as an executive leader in client engagements and escalations
- Lead strategic reviews, service improvement initiatives, and roadmap discussions
- Partner with sales and solutions teams to expand MSSP and networking offerings
- Complete ongoing security awareness training and comply with company policies to the requirements section
- Identify and escalate security risks to the appropriate Executive Leadership Team member and actively contribute to remediation efforts
- Other duties as assigned
Required Qualifications
- Proven experience as a senior people leader managing large networking and security teams
- Demonstrated success building, scaling, and transforming high-performance teams
- Experience leading global delivery operations within MSP/MSSP environments
- Expertise across core networking fundamentals and advanced security domains
- Deep experience in:
- Networking infrastructure, protocols, and architecture
- SASE / SSE / ZTNA
- Identity-first security (IAM, Okta, Azure AD, PAM)
- XDR / MDR and security operations
- Cloud security (CNAPP, CSPM, CWPP)
- Compliance frameworks (NIST, SOC2, HIPAA)
- OT / IoT / edge security
- DDoS and network protection strategies
- Strong understanding of Zero Trust architecture and modern security frameworks
- Experience building or scaling managed services portfolios and delivery frameworks.
- Familiarity with automation and monitoring tools (e.g., LogicMonitor, ServiceNow, scripting frameworks).
- Strong financial acumen related to infrastructure cost models and consumption-based services.
- Prior experience building or turning around high-performance managed services teams
- Prior experience implementing and scaling ITIL and LEAN process frameworks
- Strong financial and operational acumen
- Strong understanding of ITSM frameworks, operational processes, and managed services delivery models.
- Experience in performance tuning, capacity planning, and large-scale infrastructure optimization.
- Excellent executive communication skills with the ability to simplify complex technical concepts.
Preferred Experience:
- 15-20+ years of experience in enterprise networking and security, with at least 10+ years in leadership roles, and at least 5+ years in people leadership roles showing increasing levels of seniority.
- Prior experience in a Managed Services Provider (MSP) or consulting organization.
- Prior experience leading and developing managers
- Proven track record of growing a business with