Customer Care Sales (H/F)
BYD Europe · Courbevoie, France
About BYD
Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.
BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.
BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.
About BYD France
BYD France is the French National Sales Company of BYD BV Europe and BYD Company Ltd, a China-based company and a leading global supplier of green energy technologies. BYD France offers a range of electric vehicles, including all-electric cars, buses & forklifts. BYD is expanding its operations in France to support a growing portfolio of New Electric Vehicle Passenger car and LCVs projects.
About the Department:
For BYD France , we are looking for a new colleague with enthusiasm . You have a structured and accurate way of working. In addition, you fit in a dynamic environment and you have a solution-oriented attitude.
Key Responsibilities:
1. Sales Complaint Management
- Manage customer complaints related to vehicle sales, orders, delivery, pricing and sales experience.
- Ensure timely investigation, resolution and follow-up of customer cases.
- Handle escalated and sensitive customer complaints.
2. Cross-Functional Coordination
- Work transversally with Sales, Training, Operations and Finance teams to resolve customer issues.
- Coordinate with the dealer network to ensure effective complaint handling and corrective actions.
- Identify process gaps and drive improvements across departments.
- Ensure clear ownership, accountability and timely resolution of customer complaints.
3. Customer Satisfaction & Quality Improvement
- Monitor complaint resolution quality and customer satisfaction.
- Identify recurring complaints and support preventive actions.
- Contribute to Sales NPS improvement and customer experience initiatives.
4. Reporting & Performance Monitoring
- Track customer complaints, resolution times and case closure.
- Prepare regular reports and escalate critical issues.
- Follow up on corrective actions with internal teams and dealers.
Skills, Qualifications, and Experience Required:
- 3+ years of experience in customer care, complaint management or automotive retail.
- Good understanding of automotive sales and dealer network operations.
- Strong cross-functional coordination and problem-solving skills.
- Ability to influence stakeholders without direct hierarchical authority.
- Customer-oriented, proactive and results-driven.
- Fluent French and professional English.
- Complaint resolution time and closure rate
- Customer satisfaction and Sales NPS
- Dealer responsiveness
- Cross-functional action completion
- Reduction of recurring
We Offer:- Competitive remuneration based on performance and experience.
- Opportunities for department and company-wide team building events.
- A chance to contribute to the transition towards zero-emission transportation and the decarbonization of the economy.
If you align with our mission and have the skills we need, apply to be our Finance Assistant in France today. Join us in our journey towards a sustainable future!
Location: France
Type of Employment: Full-time