Service Writer
Fort Garry Industries LTD. · Thunder Bay, Canada
Fort Garry Industries (FGI) is Canada's most trusted truck and trailer parts, sales and service provider.
With over 100 years of service under our belt, we are always expanding and looking for talented and motivated people to join our team and help with our continued success! Joining FGI means being part of a forward-thinking team shaping the future of the transportation industry.
Our THUNDER BAY BRANCH has an exciting opportunity for a SERVICE WRITER to join our team!
What You Will Do:
The Service Writer is responsible for communication between customers and the service shop and providing support on repair progress. You will work with your team members to deliver a high-quality customer experience that exceeds customer expectations through the following tasks:
- Serve as the primary point of contact for customers, providing exceptional service and support throughout the repair and maintenance process
- Assess customer needs, prepare service estimates, create repair orders, and obtain required approvals
- Coordinate service work by scheduling appointments, monitoring repair progress, and communicating updates to customers
- Prepare and process work orders and invoices, ensuring all labor, parts, and related charges are accurately documented and billed
- Advise customers on repair recommendations, warranty coverage, and any additional work required
- Research and source parts to support service operations and ensure timely completion of repairs
- Build and maintain positive relationships with customers, coworkers, and internal departments through professional communication and teamwork
- Support inventory management activities, including annual inventory counts and maintaining organized parts and storage areas
- Adhere to all company policies, Core Values, safe work procedures, and health and safety requirements, including the proper use of PPE
- Contribute to continuous improvement initiatives and support overall branch operations.
- Perform other duties and responsibilities as assigned, including occasional parts handling, transportation of parts, or customer pick-up and drop-off services as required
- Other duties as assigned
What We Require:
- Must have 1 year of previous experience as a service writer, administrator or advisor in a truck and transport or automobile repair environment
- Mechanical aptitude and basic understanding of service shop procedures and repair times is preferred
- Must have full-time availability
- Proficient with Microsoft Office and other standard office equipment
- Excellent customer service skills
- Strong communication skills, including both written and verbal
- Team-oriented, adaptable, with a commitment to safety excellence
- Physical requirements for this role include frequently sitting, standing, and walking inside the branch, occasionally reaching with hands and arms as well as climbing stairs in FGI facilities, occasionally lifting/moving up to 50 pounds from floor to waist
What We Offer:
- Competitive Wages PLUS Yearly bonus!
- This role starts at $60,000 per year, depending on experience
- Great Benefits -Health, Dental, Vision, and much, much more
- RRSP Matching
- Health Spending Account
- Paid sick days and Short-Term Disability Benefits
- Discount on gym membership
- Retirement Perks
- And an overall great place to be!
Fort Garry Industries welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Fort Garry Industries is committed to the principle of Employment Equity. It is our goal to achieve a workforce that is reflective of the citizens we serve. Employment Equity promotes the principles of fairness, merit and equitable employment representation. Fort Garry Industries values diversity in the workplace. Women, Indigenous People, Visible Minorities and Individuals with Disabilities are encouraged to apply and self-identify. The more inclusive we are, the better our work will be. Creating a culture of equality isn’t just the right thing to do, it’s also the smart thing.
Important Note: To support resume screening, interviews and other candidate evaluations, we may use artificial intelligence (AI) powered tools, including internal or third-party developed tools. All AI outputs are reviewed and validated by our recruitment team. For more information, please see FGI’s Privacy Policy - Privacy Policy | Fort Garry Industries