Guest Relations Associate - Riley - PRN Nights
Indiana University Health · Indianapolis, Indiana, United States
Location: Riley Hospital - primarily coverage in Emergency Department but may float to other areas if there is a business need.
Hours: 11pm-7am - may work an average of 24 hrs/wk weeknights and weekends depending on the needs of the department
Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.
Key Responsibilities:
- Serve as a welcoming and professional representative of the organization.
- Engage with a large volume of patients, families, and visitors, we average 1,500–2,000 interactions each day
- Utilize computer systems efficiently to access and communicate information.
- Escort patients and family members to various locations throughout the hospital.
- Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources
Must have:
- Strong customer service skills with a passion for helping others.
- Flexibility to work at different locations as needed.
- Comfortable initiating and engaging in conversations with patients, families, and visitors.
- Ability to remain active throughout the shift, including walking approximately 10,000–15,000 steps per day.
Requirements:
• High School Diploma/GED required.
• Previous concierge level customer service experience preferred.
• Previous healthcare experience involving patient/public contact preferred.