Senior Solution Consultant, Commerce & Loyalty West
ID.me · Mountain View, California, United States
Company Overview
ID.me is the next-generation digital identity wallet that simplifies how individuals securely prove their identity online. Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again. Over 175 million users experience streamlined login and identity verification with ID.me at 22 federal agencies, 50 state government agencies, and more than 100 healthcare organizations. Over 600 consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships. ID.me’s technology meets the federal standards for consumer authentication set by the Commerce Department and is approved as a NIST 800-63-3 IAL2 / AAL2 credential service provider by the Kantara Initiative. ID.me is committed to “No Identity Left Behind” to enable all people to have a secure digital identity. To learn more, visit https://network.id.me/.
ID.me is a full-time, in-office culture. Unless a specific job description explicitly states otherwise, all roles are on-site five days per week at one of our offices in McLean, VA; Mountain View, CA; New York City, NY; or Tampa, FL. Certain roles — such as field-based sales or other remote-by-design positions — may have different work arrangements as noted in their individual postings.
At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process. However, during the interview process, we want to understand your individual skills and experiences. Therefore, we have guidelines on how AI can be appropriately used during your application and interviews which can be found here.
Overview
Solution Consultants at ID.me are the technical and product experts in the presales process, playing a key role in advancing customer requirements. In this role you will collaborate with sales teams to deliver product demonstrations, respond to technical proposals, lead integration design, and create documentation and architecture diagrams.
Ideally based in Mountain View, CA, the Senior Solution Consultant, Commerce & Loyalty West supports ID.me’s consumer brand business across the full western territory, including the Bay Area, Los Angeles, and the Pacific Northwest. You will be the senior technical voice on pursuits with retail, telecom, travel, entertainment, and direct-to-consumer brands that use ID.me to verify group affiliation — military, veterans, first responders, students, teachers, and nurses — and to honor those communities with gated offers. These are fast-moving commercial cycles where the integration lands in a checkout, account creation, or loyalty flow, and conversion is the metric that matters.
We value strong listeners who can deeply understand customer challenges and provide structured advice on overcoming them using ID.me’s technology. You must be highly technical and comfortable interacting directly with customers.
In the rapidly evolving digital identity market, you must understand ID.me’s architecture and capabilities while applying business insights to solve customer problems. Our mission is to give users something invaluable: their time. Solution Consultants at ID.me make a direct, positive impact by helping people access services online more efficiently.
Responsibilities
This role extends the core Solution Consultant responsibilities.
- Maintain in-depth knowledge of the entire ID.me product suite and how it maps to consumer brand and loyalty use cases
- Serve as a primary contributor to RFx responses, owning technical accuracy across brand and platform solicitations
- Solve technical customer issues of broad scope and high complexity
- Provide mentorship for Solution Consultant team members and remain a current contributor to team-learning initiatives and activities
- Collaborate cross-departmentally to identify and resolve complex scenarios and integration issues
- Propose and implement improvements for product feature enhancements based on current market trends
- Identify solutions leveraging market and industry knowledge
- Support the team with resolving customer escalations
- Assist with specific objectives and key results associated tasks
- Leverage technical expertise with APIs, federated protocols, and consumer brand and ecommerce customer environments to drive sales strategy and success
- Diagnose and document customer technical and business requirements
- Design and configure solutions that address customers’ unique needs and offer the most value from ID.me’s products
- Develop and configure demos that position differentiated solutions
- Quantify the business and technical value of ID.me in solving customer problems
- Execute Proofs of Concept with complex use cases and integrations
- Analyze complex RFPs and write accurate, compelling content that positions a unique ID.me solution
- Craft reusable technical content such as whitepapers, playbooks, and how-tos
- Develop and maintain relationships with the technical representative(s) at the brand
- Distill, prioritize, and communicate product feedback to internal teams
- Present at marketing events, trade shows, and user conferences
The Role
- Collaborate closely with GTM teams as the go-to ID.me product expert to drive successful brand engagements
- Gain a deep understanding of all aspects of the ID.me platform to communicate the technology effectively to users of varying technical expertise
- Facilitate a seamless transition through each stage of the customer lifecycle, ensuring continued success and driving adoption of new products with existing brand customers
- Partner with the Sales team to help brands fully grasp the potential of the ID.me solution, aligning it with their growth, loyalty, and customer acquisition objectives
- Design group affiliation verification into checkout, cart, account creation, and loyalty flows, advising brands on the tradeoff between branded and white-label integration patterns
- Identify and propose turnkey solutions while coordinating with Product Management for potential outsourced enhancements
- Support sales efforts by leading proofs of concept (POCs) that showcase complex use cases and the value of ID.me’s platform
- Distill customer and solutions team feedback into actionable insights for Product Management, Engineering, and Sales
- Develop technical solutions for brands to address complex use cases, ensuring scalability and efficiency
- Define the specifications for how solutions are designed, managed, and delivered, ensuring alignment with business objectives
- Identify the most effective technology solutions to address brand challenges, bridging technical needs with commercial goals
- Quickly articulate complex technical concepts, often on the fly, using whiteboards or other tools to engage customers
- Communicate the architecture, behavior, and characteristics of software solutions to stakeholders, ensuring clarity and alignment with objectives
Requirements
This role extends the core Solution Consultant requirements.
- Demonstrated experience performing the responsibilities of a Senior Solution Consultant
- Passionate about delivering value to customers; experience in a customer-facing role such as consulting, technical support, or solution engineering
- Strong understanding and hands-on experience with REST APIs
- Proficiency in industry-standard protocols used for authorization/authentication and federation (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
- Confident in presenting and sharing technical knowledge with senior stakeholders
- Strong technical presentation, communication, and problem-solving skills
- Expertise in one or more of the following: Identity and Access Management (IAM) platforms and concepts, Identity Verification, web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), or bac