IT Support Technician - Bilingual in Korean REQUIRED
SBT Global, Inc. · Columbia, North Carolina, United States
IT Support Technician
Location: Columbia, NC
Employment Type: Full-Time / Contract
Salary: Approximately $60,000 annually (DOE)
Work Arrangement: Onsite
Position Overview
We are seeking a motivated and technically skilled PC/OS Support Specialist / IT Support Technician to provide onsite IT support facility in Columbia, NC.
The ideal candidate will have hands-on experience supporting Windows-based PCs, operating systems, hardware, software, and general IT troubleshooting in a corporate or manufacturing environment.
This position will primarily focus on day-to-day PC and operating system support, ensuring that end users and business operations receive timely technical assistance.
There may also be an opportunity to transition into a Manufacturing Execution System (MES) Operator role in the future, depending on operational needs.
PC & Operating System Support
- Provide onsite technical support for desktop computers, laptops, and Windows operating systems.
- Install, configure, maintain, and troubleshoot PC hardware, software, and peripheral devices.
- Diagnose and resolve operating system errors, application issues, and hardware malfunctions.
- Perform PC setup, system imaging, software installation, and device replacement.
- Support operating system updates, security patches, and routine system maintenance.
- Assist with user account setup, password resets, and basic access-related issues.
IT Helpdesk & End-User Support
- Respond to employee IT support requests and troubleshoot technical issues.
- Provide Tier 1 and basic Tier 2 technical support for hardware, software, and connectivity problems.
- Troubleshoot printers, scanners, monitors, and other workplace IT equipment.
- Document technical issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to appropriate IT teams or vendors.
- Maintain accurate IT asset and equipment records.
IT Infrastructure & Operational Support
- Troubleshoot basic LAN/Wi-Fi connectivity and network access issues.
- Assist with workstation deployment, equipment replacement, and IT inventory management.
- Coordinate with internal IT teams to ensure stable daily IT operations.
- Support IT-related activities in office and manufacturing environments.
- Follow company IT security policies and operational procedures.
- Previous experience in IT support, desktop support, helpdesk, or PC/OS administration.
- Hands-on experience supporting Microsoft Windows operating systems.
- Knowledge of desktop/laptop hardware installation, maintenance, and troubleshooting.
- Experience installing and troubleshooting business applications and peripheral devices.
- Basic understanding of networking concepts, including TCP/IP, LAN, Wi-Fi, and VPN.
- Familiarity with user account administration and general IT support procedures.
- Strong troubleshooting, problem-solving, and communication skills.
- Ability to provide technical support independently in an onsite environment.
- Strong organizational skills and the ability to manage multiple support requests.
Preferred Qualifications
- Experience supporting IT systems in manufacturing, automotive, logistics, or warehouse environments.
- Familiarity with Active Directory, Microsoft 365, and remote support tools.
- Experience with PC imaging, workstation deployment, and IT asset management.
- Basic understanding of MES or other manufacturing IT systems.
- CompTIA A+, Network+, or Microsoft-related certifications.
- Experience coordinating with corporate IT teams or external technical support vendors.
All your information will be kept confidential according to EEO guidelines.