Customer Service Account Manager
KYOCERA AVX Greenville LLC · Fountain Inn, South Carolina, United States
PRIMARY FUNCTION:
With direction from the Customer Service Supervisor and Sales Management, responsible for all activities within assigned accounts. Obtain maximum business while maintaining a high degree of customer service. This is to include pricing, delivery, technical information, and order maintenance. Provide support and guidance to field sales representatives.
DUTIES & RESPONSIBILITIES:
- Build relationships with representatives, distributors and customers.
- Prepare orders and perform order entry functions, which encompasses all functions and capabilities of the CRT and order processing system, whether manual or EDI.
- Answer or direct through proper channels all requests received from customers, sales representatives, and distributors for larger tier accounts.
- Prepare, review and disposition customer returns within specified time period.
- Prepare quotations with the guidance of product managers, regional managers, and sales representatives.
- Provide delivery information on new and existing orders, offering accurate potential part substitutions.
- Promote sales of on-hand stock items and advise sales representatives and customers on KAVX product for potential application and/or competitor replacement.
- Review and disposition debit and credit request submitted by customers direct or indirect through KAVX Account Department within allotted time.
- Prepare and participate in customer visits for related accounts as required.
- Compile information necessary to provide reports as required by customer and/or management.
- Notify or inform supervisor and management on problems and opportunities via activity reports.
- Train representatives, distributors and customers on KAVX system, policies, procedures, etc.
- Monitor and report on customer forecast, demand pull and consignment functions.
- Monitor distribution inventory within KAVX guidelines.
- Monitor contract pricing online as well as reports generated by pricing discrepancies.
- Verify ship and debits in conjunction with the accounting department.
PREFERRED QUALIFICATIONS:
- 4 year Bachelor’s degree preferred, or Associate’s degree with relevant experience.
- Possess strong communication skills with internal personnel, sales representatives and customer required.
- Foster good business relations using excellent telephone and email etiquette.
- Must be detail oriented and have the ability to function under pressure in an ever-changing environment.
- Work overtime as required.
EEO Statement:
Kyocera-AVX is an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or status as a protected veteran.