Vice President, Product Portfolio Operations Manager, Chase Travel
Jpmc Cx · Glen Allen, Virginia, United States
As a Product Portfolio Operations Manager in Chase Travel team you will provide support to the Portfolio Quad - ensuring value delivery and performance against business objectives, enabling products/portfolio to operate efficiently in the organizational ecosystems. You will play a critical role in supporting teams, embodying Chase values, and driving strategic initiatives. Your leadership will foster a culture of collaboration and continuous improvement, ensuring alignment with our mission and goals.
Job responsibilities
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Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.
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Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT), ensuring accuracy, timeliness, and consistency.
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Produce recurring and ad hoc dashboards/reports to improve portfolio monitoring, transparency, and decision-making.
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Support controls and audit activities, including test coordination, evidence collection, status tracking, and stakeholder/leadership reporting.
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Establish and continuously improve portfolio operating routines, governance, and ways of working to increase efficiency across Product Areas.
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Identify process gaps and implement scalable systems and automation (including AI-enabled approaches) to enhance controls hygiene and productivity.
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Build strong relationships with key stakeholders and communicate clearly with leadership to align execution to strategy and objectives.
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Monitor trends and performance outcomes, surface insights, and recommend improvements and corrective actions.
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Support PPO leadership team with project and ad-hoc activities and initiatives.
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Model and champion Chase values, contributing to a positive, inclusive culture.
Required qualifications, capabilities, and skills
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Proven experience in product operations, with a strong focus on controls, risk/issue tracking, and process improvement.
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Demonstrated experience establishing and supporting ways of working, operating routines, and portfolio/product-area operational support.
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Strong strategic planning, analytical, and problem-solving skills; able to identify root causes and implement scalable solutions.
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Excellent documentation skills and the ability to create clear, durable artifacts (playbooks, SOPs, procedures).
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Exceptional written and verbal communication and interpersonal skills; able to influence and partner effectively across stakeholders and levels.
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Ability to simplify complex processes into clear guidance, including development of training and communications.
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Demonstrated ability to act as a culture carrier, consistently promoting and modeling organizational values.
Preferred qualifications, capabilities, and skills
- Jira, Align, Tableau, Co-Pilot or other AI tools
- Experience with ways of working and operational support
- Ability to drive innovation and operational excellence.
- Familiarity with Chase CCB processes and standards.
- Passion for fostering a collaborative and inclusive workplace culture.