Lead Field Service Technician
Intelligrated · Columbus, Ohio, United States
Intelligrated is a leading provider of warehouse automation and material handling solutions. The company designs, integrates, and supports end-to-end automation systems including conveyor and sortation systems, robotics, automated storage and retrieval systems (AS/RS), software, controls, and lifecycle services. Intelligrated helps retailers, e-commerce companies, manufacturers, distributors, and parcel operations improve efficiency, productivity, and fulfilment performance through intelligent, integrated automation solutions.
Lead Field Service Technician
As a Lead Field Service Technician here at Intelligrated, you will have the opportunity to lead and manage a team of field service technicians, providing technical guidance and support. Your expertise and leadership will drive the success of our field service operations, ensuring efficient and effective service delivery to our customers.
You will report directly to our 1 and you’ll work out of our Columbus, Ohio location on a 2 work schedule.
In this role, you will impact the success of our field service operations, the satisfaction of our customers, and the growth of the organization by leading a team, overseeing service delivery, and ensuring technical excellence.
KEY RESPONSIBILITIES
- Lead a team of field service technicians, providing technical guidance and support.
- Oversee field service operations, ensuring efficient and effective service delivery.
- Assign and schedule field service technicians to meet customer demands and service level agreements.
- Provide technical expertise and support for complex technical issues, both remotely and on-site.
- Collaborate with cross-functional teams to develop and implement solutions for customer needs.
- Conduct training sessions for field service technicians and customers.
- Stay updated with industry trends and advancements, and provide recommendations for improvement.
- Ensure compliance with company policies, procedures, and regulatory requirements.
YOU MUST HAVE
- Minimum of 4 years of proven experience in field service engineering, with a focus on complex technical solutions.
- Strong technical knowledge and expertise in relevant technologies related to field service operations.
- Excellent leadership and team management skills to guide and support technicians effectively.
- Ability to manage and prioritize multiple projects and tasks efficiently.
- Experience in driving process improvements and implementing best practices in field service.
WE VALUE
- Bachelor's degree in Engineering or a related field; Master's degree preferred.
- Strong leadership and mentoring skills.
- Ability to work independently and make sound decisions.
- Continuous learning mindset and willingness to stay updated with industry advancements.
- Results-oriented approach and ability to drive projects to successful completion.
- Strong problem-solving and analytical abilities.
All your information will be kept confidential according to EEO guidelines.