IT Operations Process Coordinator
Staplesinc · Richmond Hill, ON, Canada · hybrid
Some of what you will do:Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps the data center environment running reliably. Serve as the coordination point between engineers, vendors, and leadership — making sure maintenance windows are scheduled, work is tracked to completion, and records are accurate and audit-ready. Maintain task and project tracking using tools such as ServiceNow or Jira Kanban boards to ensure visibility and accountability across the team.
Specifically, You Will:
- Coordinate scheduling of routine and preventive maintenance for data center infrastructure (server rooms, network closets, power, and cooling systems).
- Track maintenance windows and change activities using ServiceNow, or an equivalent ITSM tool, to minimize disruption to production systems.
- Serve as the first point of coordination for on-site vendor visits and service calls.
- Track tasks, timelines, and dependencies for data center infrastructure projects using a Kanban board (e.g., Jira) or equivalent tracking tool.
- Maintain project trackers and flag schedule or resource risks to the Manager, Data Center Operations.
- Support post-project documentation and close-out activities.
- Maintain accurate runbooks, maintenance logs, asset inventories, and vendor service records.
- Support change management documentation and audit / compliance readiness for the data center environment.
- Identify and document opportunities to standardize or improve recurring operational processes.
- Coordinate communication between the Data Center Operations team, vendors, and other Enterprise Technology and Systems groups.
- Support purchase order and invoice tracking for data center vendor contracts, in partnership with vendor management.
- Prepare status updates, dashboards, and reporting materials for team and leadership review.
Some of what you need:
- Post-secondary education in Information Technology, Business Administration, or a related field, or equivalent work experience.
- 3–5 years of experience in IT operations, project coordination, or infrastructure / data center support.
- Experience supporting vendor relationships or contract / PO administration is an asset.
- Experience in a retail, distribution, or multi-site IT environment is an asset.
- Strong organizational skills with proven ability to manage multiple concurrent tasks and deadlines.
- Working knowledge of ITSM / ticketing tools such as ServiceNow, and task or project tracking tools such as Jira Kanban boards, for tracking incidents, changes, and tasks.
- Proficiency in Microsoft Excel, Word, and PowerPoint for tracking and reporting.
- Excellent written and verbal communication skills; comfortable coordinating between technical and non-technical stakeholders.
- Exposure to ITIL practices (change, incident, and problem management) is an asset.
- Familiarity with data center infrastructure (servers, storage, networking, power / cooling systems) is an asset.
Physical demands/working conditions:
- Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
- Occasional data center site visits may be required to support maintenance coordination.
Some of what you will get:
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...