Audio Visual Supervisor-Full Time (Harrah's Ak-Chin Casino)
Edmn Cx_1 · Maricopa, Arizona, United States · onsite
This position will be responsible for the operations and maintenance of the sound and lighting systems in all applicable areas of the property.
- Acts as principle contact between the property and the performers.
- Supervises as well as setup and maintain the sound and lighting systems
- Operates the sound and light systems for assigned shows and events.
- Oversees setup and strike of band equipment for different acts in entertainment venues.
- Conducts sound and lighting checks for bands for entertainment venue Performances.
- Advises on sound and lighting equipment purchases and setup.
- Acts as the Supervisor over the Stage Light-Sound Technician
- Works with Caesars network engineering for maintenance and operation of network switches for AV network.
- Works as a liaison with Convention Services Manager for room sales and AV equipment rentals/setups.
- Oversee any maintenance contracts associated with sound and lighting equipment
- Responsible for maintenance and operation of IPTV distribution system for casino TVs
- Responsible for maintenance and operation of audio and video sources for casino distribution
- Demonstrates expertise in all service standards and clearly communicates expectations to team members.
- Rigorously hold all team members accountable for always exhibiting all service standards and ensuring they know the value that these behaviors create for the guests, employees and Company
- Models a passion for the Company mission, vision and values as well as inspiring team members to do the same.
- Executes the Service Recovery model at a proficient level as well as ensuring all team members are empowered to efficiently utilize the tools of the service recovery model.
- Must be an expert on how customer service is measured and be able to articulate service scores to team members.
- Must be an effective coach and developer of team members by using the leader coaching skills to get, guide and root for employees.
- Works to improve service breakdowns to minimize or prevent impact to our guests and/or employees.
- Creates onboarding training experiences for new hires to set them up for success.
- Creates and updates training and development tools
- Motivates the team to work toward peak performance
- Consistently manages employee labor through efficient scheduling and staffing to business volume and demand
- Demonstrate ways of reducing costs when executing inventories and ordering
- Must think creatively and innovatively to always identify cost savings opportunities
- Train department trainers to execute top notch training for new hires
- Acts as a role model
- Follows company policies and procedures as well as state and federal guidelines
- Other duties as assigned
- Minimum of 5 years live sound and lighting engineering experience.
- Ability to work independently.
- Able to read, comprehend, and apply technical material.
- Must communicate effectively both orally and in writing.
- Must have an awareness of job responsibilities and effectively apply them.
- Must interact with team members, outside agencies, and performers in a professional and courteous manner.
- Must display a positive attitude while working on multiple priorities and tasks.
- Must have reliable transportation
- Must have a keen sense of smell
- Must possess visual acuity and be able to note visual warnings or error messages from electronic systems
- Must be flexible in a demanding environment.
- Must always maintain a good attitude.
- Must be open-minded and willing to work and learn from a variety of other team members.
- Must be able to work in an environment ranging from controlled to moderately severe.
- Must be able to climb, stand, bend, and stoop.
- Must be able to work in cramped areas for extended periods of time.
- Must be able to lift up to 50 lbs.