Cluster Director of Food and Beverage
Efet Cx_1009 · Muscat, Oman · onsite
KEY RESPONSIBILITIES
As a Cluster Director of F&D, the key responsibilities will be:
1. Commercial Performance:
- Develop the F&D Operations business plan, considering market strategy, financial targets and business volumes, as well as customer and team member experience.
- Develop and implement the annual Food & Drink Business Plan.
- Achieve departmental revenue, profit, GOP and EBITDA targets.
- Maximize outlet profitability through strategic pricing, promotions and revenue management.
- Identify new revenue opportunities and innovative dining concepts.
- Work closely with the Commercial Team on sales, marketing, digital campaigns and social media initiatives.
- Monitor financial performance and implement corrective action where required.
2. Excellent Food & Drinks:
- Partner with the Culinary team to create attractive F&D concepts, menus, products and promotions that drive revenue and profit.
- Deliver high-quality, well-presented food and beverage to meet guests’ needs - and social media feeds!
3. Exceptional Guest Experiences
- Deliver exceptional guest experiences by maintaining consistently high service standards and product knowledge throughout the F&D team.
- Make sure that food allergies and dietary requirements are treated with absolute seriousness.
- Review and act on guest feedback, taking prompt action to resolve guest complaints and improve guest loyalty.
- Promote personalized service throughout the resort.
4. Great Working Environment
- Lead, develop and inspire the F&D Operations team, creating an inclusive environment where all Team Members can thrive and achieve their professional goals.
- Practice great people management, from recruitment to training to succession planning and recognition.
- Develop an efficient F&D Operations workforce plan to identify current and future needs based on forecast business volumes, budgets and HR guidelines.
- Communicate well and often, building great relationships with key stakeholders.
- Support Hilton's learning and development initiatives.
- Conduct regular performance reviews.
- Promote recognition and engagement initiatives.
5. Day-To-Day Essentials
- Make sure F&D operations strictly comply with all regulations (including health, safety and hygiene, food safety certification, licensing) and that potentially hazardous situations are identified, reported and corrected.
- Work with the Purchasing team to select suppliers and create efficient purchasing processes.
- Keep up to date with what’s happening in F&D – current and future trends, markets, ingredients, competitors and suppliers – to drive innovation.