Customer Service Coordinator
Employer not yet confirmed · Dundas, ON, Canada
POSITION SUMMARY:
Reporting directly to the Supervisor of Customer Service, the Customer Service Coordinator is responsible for responding to external customer inquiries and resolving requests in a timely and professional manner. The ideal candidate will thrive in a fast-paced environment and demonstrate strong multitasking abilities while supporting both the Logistics Supervisors and Sales Department.
KEY RESPONSIBILITIES:
- Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
- Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
- Investigate and resolve customer inquiries and service requests efficiently
- Analyze customer concerns to determine the most appropriate and effective resolution
- Support DICI commitment to excellence in customer service
- Perform administrative duties, including reporting and data entry and review
- Engage with both new and existing customers regarding new products and renewal opportunities
QUALIFICATIONS:
- At least 1-year minimum of experience in customer service an asset
- Strong written and verbal communication skills
- Previous call center experience preferred
- Highly self-motivated with a positive attitude
- Proficiency in Microsoft Office, especially Word and Excel
- Strong interpersonal and organizational skills
- Ability to communicate clearly and professionally over the phone
- Excellent multitasking and time management abilities
- Ability to troubleshoot in a dynamic and fast-paced environment
- Ability to de-escalate customer concerns in a tense situation
- Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
- Own transportation (no city transportation in the area)
WHAT WE OFFER:
- Salary range: $45,000 – $55,000 depending on experience
- Life Insurance, Disability, Employee Assistance Program
- Flexible Health and Dental Benefit Plan
- Defined Contribution Pension Plan
- Educational Assistance Programs and, Scholarship Programs