IT Support Associate
The Private Office · Leeds, United Kingdom
As an IT Support Associate, you would be working as part of a small but productive and high performing team to provide full support to The Private Office. The role owns incidents and service requests, supports starters and leavers, investigates hardware, software, connectivity, data and application issues. This is a full time, office-based role.
It is suited to an early-career IT professional with practical support experience who is ready to broaden their administration and troubleshooting capability across a regulated financial-services technology environment.
Responsibilities
- Installing, configuring, maintaining and supporting computer systems, applications, Microsoft 365 services, user devices and networks across the business.
- Acting as the first point of contact for IT incidents and service requests, diagnosing and resolving technical issues remotely and in person, while maintaining accurate support records and documentation.
- Supporting user account administration, including onboarding and offboarding activities, access provisioning, permissions management and identity-related requests.
- Preparing, deploying and maintaining laptops, mobile devices, peripherals and collaboration technology, ensuring accurate asset management throughout the equipment lifecycle.
- Supporting network connectivity, infrastructure, telephony and collaboration platforms, escalating issues appropriately and working with suppliers where required.
- Support 3CX, handsets, extensions, sign-in, call routing and basic transfer or directory issues.
- Assist with Teams meetings, audio/video devices and meeting-room technology.
- Assisting with cyber security, device compliance, system monitoring, patching and incident response activities, ensuring adherence to company security policies and procedures.
- Supporting the rollout, testing, evaluation and continual improvement of new technologies, applications and IT services.
- Creating and maintaining knowledge articles, procedural documentation and user guidance to improve service delivery and user experience.
- Building strong and effective working relationships with colleagues across The Private Office and third-party providers to deliver a high-quality IT support service.
- Participating in ad hoc projects, audits and continuous improvement initiatives as required.
- You will be supporting IT function for London, Leeds and Bath offices. Due to this you may be required to travel to the Leeds and London offices. All travel expenses will be covered by TPO.
Knowledge, Skills and Experience
Essential
- Can demonstrate hands-on experience (ideally 1-2 years) in an IT service desk, desktop support, managed service provider or similar end-user support role.
- Practical experience supporting Windows devices and Microsoft 365 applications, especially Outlook, Teams, SharePoint and OneDrive.
- Practical experience building, configuring and deploying Windows laptops and end-user devices, including software installation and device setup.
- Working understanding of Microsoft Entra ID/Azure, user accounts, groups, permissions, MFA, device compliance and identity administration.
- Ability to troubleshoot common hardware, software, connectivity, printing, browser and authentication issues using a structured approach.
- Clear written and verbal communication, with the confidence to support both technical and non-technical colleagues.
- Ability to follow documented processes, recognise risk and escalate with useful evidence
Desirable, but not essential:
- Experience using IT service management, infrastructure, security or communications platforms (e.g. Jira, ManageEngine, UniFi, Mimecast, Huntress, 3CX or similar technologies).
- A relevant qualification or active study, such as CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals or Security, Compliance and Identity Fundamentals.
Benefits
- Company discretionary bonus scheme;
- Full time hours (35 per week) Monday to Friday 9.00am and 5.00pm – 1 hour for lunch;
- 24 holidays (increasing to 26), plus 2 additional days paid Christmas shut down period;
- Private Healthcare*;
- Group Income Protection;
- Life Assurance;
- Eye Care Scheme;
- Wellbeing programme;
- Bike to Work Scheme;
- Full support with professional qualifications;
*after qualifying period