Product Enablement Specialist

bobyard · San Francisco · onsite

USD 80,000 to 100,000 · period not stated

About Bobyard

- Construction is a trillion-dollar industry, but still runs on outdated software

- Biggest bottleneck: cost estimating — takeoffs are still manual, slow, and error-prone

- Lean team backed by 8VC, Primary, and Pear, building next-gen software for the built world

What you'll do

- Build our Knowledge Center and LMS — Looms, guides, and articles that preempt questions

- Own Intercom — respond to questions, troubleshoot fast, close the loop with empathy

- Scale support with systems — kill repetitive work with automations, templates, and AI

- Close the feedback loop — partner with Product/Engineering to log bugs and track fixes

- Enable GTM — support Sales and CS with demos, feature deep dives, competitive insights

- Know our users cold — deep expertise in the platform and how estimators/landscape pros get value

What we're looking for

- 2+ years in a customer-facing role (Support, Enablement, or Success preferred)

- Excellent written and verbal communicator, no jargon

- Proficient with Intercom (or similar), documentation/LMS tools, and Loom

- Comfortable in a fast-paced startup where processes are still being built

Why Bobyard

- Join a fast-growing AI startup transforming construction estimating

- Report to Head of Post-Sales; work closely with Engineering and Product

- Clear growth path into CSM or CS Operations

- In-person, San Francisco

Compensation

- $80k–$100k base + equity, full-time

Comp Philosophy

Cash for stability. Bonus for performance. Equity for ownership. Your package reflects your role, your experience, and what you deliver.