Student Finance Manager (30924)
OTTAWA UNIVERSITY · Ottawa University - Surprise, Arizona - Surprise, AZ 85374
Provides leadership and oversight for all student financial operations in Arizona, including financial aid administration, student accounts, billing, and compliance. This position ensures accurate, timely, and compliant delivery of financial services while supporting student success through effective counseling and service excellence. Hybrid location requirements include being on site for check-in days and first week of classes for Fall and Spring semesters.
Required to be on site one day a week when housing is unavailable, two days a week when housing is available.
Essential Functions:
Operations & Compliance
- Manage day-to-day operations of the Student Financial Services team in Arizona.
- Ensure compliance with federal, state, and institutional regulations governing financial aid programs
- Implement, and maintain policies and internal controls
- Support with new student financial aid appointments and a folder of no more than 200 returning students per semester.
Leadership & Staff Management
- Supervise, hire, train, and evaluate departmental staff
- Establish performance goals and ensure team accountability
- Promote a collaborative, student-focused service culture
Student & Customer Service
- Provide guidance to students and families regarding financial aid, payment options, and account balances
- Resolve complex or escalated student financial issues
- Ensure delivery of high-quality, responsive customer service
Process Improvement & Strategy
- Analyze workflows and implement improvements to increase efficiency and accuracy
- Collaborate with campus departments to support enrollment, retention, and student success initiatives
- Support system enhancements and process automation efforts
Financial & Administrative Oversight
- Prepare reports and provide analysis to senior leadership
- Ensure responsible stewardship of institutional funds
- Other duties as assigned