Parts Phone Room Sales
Midwest Peterbilt Group · Peterbilt of Norfolk - Norfolk, NE 68701
The Parts Phone Room Sales position is responsible for supporting the profitability and growth of the Parts Department by providing excellent customer service and accurate parts sales over the phone. This position focuses on assisting customers with parts inquiries, identifying correct parts, processing orders, and ensuring a high level of responsiveness and professionalism. This position also works closely with warehouse, counter, and service teams to ensure timely and accurate order fulfillment.
The "Major Duties and Responsibilities" listed below highlights the key responsibilities and qualifications for the role. The duties and responsibilities outlined are not exhaustive and may adapt over time to align with evolving business needs.
Major Duties and Responsibilities
- Customer Service and Phone Sales
- Answer incoming calls and assist customers with parts inquiries and orders
- Provide accurate and timely information regarding parts availability, pricing, and specifications
- Deliver a high level of customer service while building strong customer relationships
- Handle customer questions, concerns, and complaints in a professional manner
- Parts Identification and Order Processing
- Determine correct replacement parts based on customer descriptions or equipment needs
- Utilize computer systems and catalogs to identify part numbers and pricing
- Process and enter parts orders received via phone accurately and efficiently
- Inform customers of substitutions or alternative parts when necessary
- Order Coordination and Support
- Coordinate with warehouse and counter employees to ensure timely order fulfillment
- Assist in preparing estimates, including wreck estimates, as needed
- Follow up on orders, backorders, and customer requests to ensure completion
- Maintain accurate documentation of orders and customer interactions
- Administrative Duties and Team Support
- Maintain a clean, organized, and efficient work area
- Complete required training and stay current on product knowledge
- Attend department meetings and participate in team initiatives
- Support other Parts Department functions as needed