Level 2 Support Engineer
Hays Recruitment · Sydney NSW · hybrid
Level 2 Support Engineer | MSP experience required
Your new company
An exciting new opportunity is available for a Level 2 Service Desk Engineer at a Market Leading Managed Service Provider. This is a permanent position, located in the Sydney CBD and offers a modern on-site working environment and excellent opportunities for career development.
Your new role
In your new role, you will be responsible for providing remote and on-site support to the organisation's clients. You will handle more complex issues that have been escalated from Level 1 support, ensuring timely resolution and maintaining high customer satisfaction.
What you'll need to succeed
- Previous experience working within a Managed Service Provider (MSP) environment, supporting multiple customers across a broad range of technologies and industries.
- Proven Level 2 support experience within Microsoft-centric environments, with strong troubleshooting skills across desktop, server, cloud and infrastructure technologies.
- Strong technical knowledge of Windows and macOS, Microsoft 365, Active Directory, Exchange Online, networking, cyber security solutions, printing technologies, AV platforms and mobile device management across iOS and Android.
- Hands-on experience supporting and administering Microsoft 365 environments, including Exchange Online, Entra ID (Azure AD), Intune/Endpoint Manager, SharePoint Online, Teams, Microsoft Defender and the wider M365 ecosystem.
- Ability to investigate and resolve complex technical issues across cloud, infrastructure, networking and end-user technologies, taking ownership from initial diagnosis through to resolution.
- Comfortable mentoring and providing technical guidance to Level 1 engineers, acting as an escalation point while helping to uplift knowledge across the service desk team.
- Strong customer service and communication skills, with the ability to translate technical concepts into clear outcomes for customers and stakeholders.
- A passion for technology and continuous learning, with exposure to modern Microsoft cloud technologies, cyber security solutions and automation viewed favourably.
What you'll get in return
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Supportive and inclusive work culture
- Training and development programmes
- Collaborative and team-oriented environment
- Recognition and rewards for outstanding performance
- Modern and well-equipped office facilities
- Diverse and challenging projects
- Opportunities to work on cutting-edge technologies
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to charlie.pym@hays.com.au.